Service Manager

108248
England, United Kingdom
Market related
Permanent
Automation

Service Manager (EC&I)

Remote‑based (UK-wide)

Salary: Experience Dependent + Company car + Bonus + Matched pension up to 10% + Private medical cover

We are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high‑quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK.

This is a remote‑based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation.

Key Responsibilities - Service Manager (EC&I)

  • Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high‑quality service support
  • Drive service excellence across paper, metals and concrete manufacturing customers throughout the UK
  • Own service delivery performance including utilisation, KPIs, response times and contractual commitments
  • Recruit, onboard, coach and develop engineers, including performance reviews and skills development
  • Ensure compliance with QHSE standards and safe working practices at all times
  • Act as the senior point of escalation for service issues, complaints and customer challenges
  • Build strong, long‑term relationships with key customer stakeholders and operations teams
  • Collaborate with internal stakeholders across service coordination, spares, technical support and project teams
  • Identify opportunities to improve service efficiency, customer satisfaction and commercial performance
  • Support service growth by identifying opportunities for additional services and contract expansion

Experience & Qualifications - Service Manager (EC&I)

  • Proven experience in a Service Manager, Service Operations Manager, or similar leadership role
  • Background managing field‑based EC&I, automation, electrical or control systems engineers
  • Experience supporting industrial manufacturing environments such as paper, metals, cement or concrete
  • Strong knowledge of service delivery, workforce planning, and performance management
  • Customer‑focused mindset with experience managing complex service relationships
  • Confident communicator with the ability to influence engineers, customers and senior stakeholders
  • Commercial awareness and experience working with service contracts and SLAs
  • Willingness to travel across the UK as required
  • Degree, HNC/HND, apprenticeship or equivalent experience in Electrical, Control & Instrumentation, Automation or related discipline preferred

Benefits - Service Manager (EC&I)

  • Competitive salary dependent on experience
  • Company car
  • Performance‑related bonus
  • Matched pension contributions up to 10%
  • Private medical cover
  • Remote‑based working with flexibility
  • Opportunity to lead a highly skilled engineering team within critical industrial sectors
  • Long‑term career development within a technically advanced service organisation

For more information on this role, please contact Andy Haddon on 01453 796617, or send a copy of your CV to [email protected]

For details of other opportunities available within your chosen field, please visit www.omegaresource.co.uk

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Ideal background / Previous roles may include: Service Manager, Field Service Manager, Service Operations Manager, Service Delivery Manager, Regional Service Manager, After Sales Manager or similar. This will ideally be managing Fields service teams within process engineering/manufacturing.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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Location: Edinburgh

Pay Range/details: £40,593.78 per annum (salary including on call standby 1:4)

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Key Responsibilities - Mobile Maintenance Electrician

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Qualifications & Requirements - Mobile Maintenance Electrician

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What we can offer - Mobile Maintenance Electrician

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For more information on this role, please contact Michael Farrell on 01453 829768 or send a copy of your CV to [email protected]

Candidates who are currently a Mobile Maintenance Electrician, Building Services Engineer, Commercial Electrician, or Multiskilled Maintenance Engineer may be suitable for this position.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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£40,593.78 - 40,593.78 per year
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Edinburgh

£40,593.78 (salary including on call standby 1:4 + £1,500 competency payment)

Permanent

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Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately. Deliver reactive and planned catering and bakery equipment maintenanceConduct emergency lighting and fire alarm tests and repairs.Complete general repairs and maintenance to customer sitesIdentify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement.

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NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. City and Guilds 18th Edition.AM2 / 2391

On Offer – Mobile Maintenance Electrician

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For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.