Customer Service Specialist

Position: Field Service Engineer
Location: Midlands
Job Type: Permanent

My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!

Role and Responsibilities – Field Service Engineer (Midlands)
In this role, you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.

Other responsibilities include:

Responsible for Installing, investigating and repairing machine faults of bothElectrical and a Mechanical nature assigned by the CSC (Customer Support Centre)Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.To assist customers and internal staff with the identification of spare parts.Customer facing – clear communication to customer both verbal and written – take ownership of faults / calls assigned to youDemonstrate flexibility with start and finish times and cross skillingProvide Helpdesk / Telephone / Remote support when required. Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures. 

Experience or Qualifications – Field Service Engineer (Midlands)

A wide range of electrical, mechanical and computer-based engineering skills.Experience of working on commercial equipment within a production environment alone and as part of a team is required.Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role. 

Benefits – Field Service Engineer (Midlands)

Holiday 25+ BH (increases with service)Pension (5%ER increases with service)VehiclePrivate medical insuranceCycle to work schemeParental leave (enhanced with service)Long Service AwardsEye care voucher

Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.

For more information regarding this Field Service Engineer (Northwest) role please contact Ben Herd on 01453 829523 or [email protected]

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
 

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Position: Field Service Engineer (Northwest)
Location: M62 Corridor (Northwest)
Job Type: Permanent

My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!

Role and Responsibilities – Field Service Engineer (Northwest)
In this role, you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.

Other responsibilities include:

Responsible for Installing, investigating and repairing machine faults of bothElectrical and a Mechanical nature assigned by the CSC (Customer Support Centre)Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.To assist customers and internal staff with the identification of spare parts.Customer facing – clear communication to customer both verbal and written – take ownership of faults / calls assigned to youDemonstrate flexibility with start and finish times and cross skillingProvide Helpdesk / Telephone / Remote support when required. Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures. 

Experience or Qualifications – Field Service Engineer (Northwest)

A wide range of electrical, mechanical and computer-based engineering skills.Experience of working on commercial equipment within a production environment alone and as part of a team is required.Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role. 

Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.

For more information regarding this Field Service Engineer (Northwest) role please contact Ben Herd on 01453 829523 or [email protected]

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
 

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Role: Mobile Maintenance Electrician
Location: Birmingham
£41,324.95 (Inclusive of Standby (1:4 x 13 Periods) & Competency Payment of £1,500)

My client is on the lookout for an experienced Maintenance Electrician to join the team. You will have the opportunity to work on one of their leading supermarket contracts.

The role will involve maintaining and repairing a range of electrical, mechanical and catering equipment in retail outlets, undertaking regular planned store visits to complete reactive work, PPMs and minor repairs as requested by the customer.

Key Responsibilities – Mobile Maintenance Electrician

Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately. Deliver reactive and planned catering and bakery equipment maintenanceConduct emergency lighting and fire alarm tests and repairs.Complete general repairs and maintenance to customer sitesIdentify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement.

Qualifications & Experience – Mobile Maintenance Electrician

NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. City and Guilds 18th Edition.AM2 / 2391

On Offer – Mobile Maintenance Electrician

£41,324.95 (Inclusive of Standby (1:4 x 13 Periods) & Competency Payment) + overtime + travel timeIncludes a £1,500 competency payment will be added to the basic salary upon completion of electrical fault training for catering and bakery equipment. The training, provided by the employer during the probation period, includes two one-week training blocks. 40 hour weekTravel time paid after half hour each wayOT paid at 1.5x Mon – Fri / 2x Sat-SunCompany pension scheme (matched up to 5%)Private healthcare (BUPA)Various employee discount schemes

For more information on this role, please contact Nick Sollis on 01453 829767 or send a copy of your CV to [email protected]

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Pest Control Technician

Reading

£37,565.78 per annum (including annual standby 1:4 x 13 Periods)

Permanent

My client is on the lookout for an experienced Pest Control Technician to join the team. You will have the opportunity to work on one of their leading supermarket contracts.

The role will involve will to provide complete pest control services (including proofing) to their client to control all pest species.

The role will require visiting stores, food halls, outlets, depots & also office sites at agreed intervals governed by the specification service delivery.

Key Responsibilities – Pest Control Technician

Take ownership of all pest related issues, i.e. infestations/cleaning/proofing, to resolve ongoing problems.Respond promptly to genuine emergency call outs from the Helpdesk.Formulate detailed reports on stores, escalating issues to all relevant stakeholders.To identify infestation non-repairable faults in plant and machinery and promptly advise the Area Manager of findings, with recommendations regarding suitable replacement.To prioritise detailed recommendations to stores and to achieve agreed timescales and response times to proactively defend against Pest activity.To carry out proofing works and installations within the individual’s technical competence in accordance with current specifications.To advise and document to the SM of any pest activity and how this may be detrimental to the smooth running of the store.To always comply with the company Health and Safety Policy.Use pesticides in a safe and responsible manner as specified under the Control of Substances

Qualifications & Experience – Pest Control Technician

RSPH Level 2 Award in Pest Management (or equivalent)Full driving license.Experience with Pest control environment.Experience in retail, leisure or FM sector is desirable.

On Offer – Pest Control Technician

£37,565.78 per annum (including annual standby 1:4 x 13 Periods) + Overtime + Travel Time45 hour weekTravel time paid after half hour each wayCompany pension scheme (matched up to 5%)Private healthcare (BUPA)Various employee discount schemesVan, fuel card, tools, uniform, IT equipment provided

For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to [email protected]

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.