senior product development engineer

Job Title: Customer Support Engineer

Location: Whitney

Salary: £30,000 - £33,000

Hours:  8am-4:40pm Mon – Thurs / 8am-1pm Fri

Role Purpose

The Customer Support Engineer provides technical support to customers and assists with service activities throughout the product lifecycle. The role supports customers with troubleshooting, repairs and technical enquiries while working closely with Engineering, Manufacturing, Test and Service teams to deliver excellent customer service.

The successful candidate will develop a strong product understanding and contribute to improving customer satisfaction by providing timely technical assistance and maintaining accurate service records.

Key Responsibilities

Customer Support

Respond to customer support enquiries via telephone, email and video calls.Assist customers with technical fault finding and product operation.Keep customers informed of progress and expected resolution times.Escalate complex technical issues to senior engineers where appropriate.Provide professional and courteous customer service at all times.

Technical Support

Assist in diagnosing mechanical and electrical faults.Support customers through structured troubleshooting procedures.Recommend replacement parts and repair options.Record faults and corrective actions accurately.Develop technical knowledge of products.

Service Administration

Maintain accurate support tickets and service records.Record labour, parts used and resolution details.Raise quotations for chargeable repairs and service work.Process support orders within Sage.Prepare shipping paperwork and route cards where required.

Continuous Improvement

Help maintain troubleshooting guides and technical documentation.Record recurring faults and report trends to the Support Manager.Suggest improvements to products, documentation and support processes.Assist with maintaining the technical knowledge database.

Product Support

Provide technical assistance to Manufacturing, Test and Sales when required.Assist with testing systems prior to shipment.Assist with software testing where required (no programming experience necessary).

Customer Care

Follow up customers after service work has been completed.Collect customer feedback.Identify opportunities for service work or product upgrades and pass them to the Support Manager or Sales team.

Qualifications & Experience

Engineering or Scientific background.A Levels, apprenticeship or equivalent engineering qualification. (desirable)Good mechanical aptitude.Experience in a customer support or service environment.Basic electrical fault-finding skills.Good computer literacy.Excellent communication skills.Strong organisational skills.

For further details, please contact Nick Sollis – 01453 829767 or email your cv [email protected]

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Maintenance Engineer

Rutland

4 on 4 off | Days & Nights

£47,000

Join a global manufacturer at the forefront of innovative packaging solutions.. This is an excellent opportunity for an Maintenance Engineer to play a key role in maintaining and improving a fast-paced manufacturing environment.

Responsibilities - Maintenance Engineer

Provide breakdown support across injection moulding machines, automation systems, and ancillary equipment.Carry out planned preventative maintenance (PPM) activities to maximise equipment reliability and performance.Diagnose and repair electrical and mechanical faults in a safe and efficient manner.Support continuous improvement projects to enhance manufacturing processes and equipment effectiveness.Work closely with production, engineering, and external suppliers to deliver operational objectives.Contribute to initiatives focused on improving Overall Equipment Effectiveness (OEE).Ensure all maintenance activities are completed in line with health and safety standards and company procedures.Assist with training and mentoring colleagues to develop engineering capability across the team.Support fellow engineers and departments as required.Promote and maintain a positive safety culture throughout the site.

Experience / Qualifications - Maintenance Engineer

Time-served engineer with an electrical or mechanical bias (multi-skilled experience highly desirable).Previous experience within a manufacturing or production environment.Injection moulding experience would be highly advantageous.Strong fault-finding and problem-solving skills across automated production equipment.Self-motivated with a proactive approach to improving equipment performance and reliability.Ability to work effectively within a team and collaborate across multiple departments.Good understanding of health and safety requirements within an industrial environment.

Benefits - Maintenance Engineer

£47,000 salary4 on 4 off shift pattern (Days & Nights)Opportunity to work within a modern automated manufacturing facilityOngoing training and development opportunitiesStable and growing international businessCollaborative and supportive engineering teamContinuous improvement-focused environment with opportunities to make a real impact

For more information on this role, please contact Andy Haddon on 01453 796617, or send a copy of your CV to [email protected]

For details of other opportunities available within your chosen field, please visit www.omegaresource.co.uk

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Ideal background / Previous roles may include: Maintenance Technician | Multi-Skilled Engineer | Shift Engineer | Electrical Maintenance Engineer | Mechanical Maintenance Engineer | Manufacturing Engineer | Automation Engineer | Reliability Engineer | Production Maintenance Engineer | Plant Engineer | Maintenance Supervisor | Engineering Technician | Automation Maintenance Engineer

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Job Title: Area Sales Manager

Location: Lancashire

Salary: Competitive Salary + Bonus

Contract: Permanent

Role Overview – Area Sales Manager

Our client, a growing supplier of CNC machinery and precision manufacturing solutions, is seeking an Area Sales Manager to drive sales growth across the Northwest.

This is a field-based role focused on developing new business opportunities and managing existing customer accounts within the manufacturing and engineering sectors. You will be responsible for promoting a range of CNC machine tools and associated services, building strong customer relationships, identifying production improvement opportunities, and guiding projects from initial enquiry through to order placement.

Key Responsibilities – Area Sales Manager

Identify and develop new business opportunities for CNC machine tools and related services within your assigned territory.Manage and grow existing customer accounts, building long-term relationships with manufacturers, subcontract machinists, and engineering businesses.Conduct customer site visits to understand production processes and identify opportunities for machine tool sales and upgrades.Promote CNC machining solutions tailored to customer manufacturing requirements.Build and maintain a robust sales pipeline of opportunities.Generate quotations and proposals in line with customer specifications and business requirements.Manage projects through the complete sales cycle from enquiry and machine specification through to order placement.Attend supplier and customer sites to support machine demonstrations, project reviews, and installation discussions where required.Maintain accurate CRM records, forecasts, customer activity, quotations, and sales opportunities.Monitor performance against sales targets and KPIs.Provide regular sales reports and forecasts to senior management.Work closely with internal technical, service, applications, and administration teams to ensure successful project delivery and customer satisfaction.Represent the business professionally at customer meetings, exhibitions, and industry events.

Key Experience & Qualifications – Area Sales Manager

Proven experience within an Area Sales Manager, Technical Sales Engineer, Business Development Manager, or Account Manager role.Previous experience selling CNC machine tools, machine tool accessories, cutting tools, tooling systems, automation solutions, or capital equipment.Strong understanding of CNC machining, milling, turning, machining centres, or precision engineering environments.Experience developing new business and managing key customer accounts.Ability to discuss technical manufacturing requirements with production managers, engineers, and business owners.Experience producing quotations and managing opportunities through a CRM system.Excellent communication, negotiation, and relationship-building skills.Self-motivated, organised, and target-driven.Full UK driving licence.Knowledge of metal cutting, machining processes, and manufacturing technologies would be highly advantageous.

Benefits – Area Sales Manager

Performance-related bonus scheme.Company electric vehicle (EV).Company mobile phone and laptop.25 days annual leave plus bank holidays.Private healthcare after six months' service, with the option to add family members.Enhanced pension scheme (5% employee contribution, 8% employer contribution).Business travel expenses covered, including hotel accommodation and fuel/charging costs.Company sick pay scheme.Ongoing manufacturer and product training.Excellent opportunities for professional development and career progression.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Technical, Scientific and Industrial sectors.

For more information on this role, please contact Ben Dawson on 01453 829522 or send a copy of your CV to [email protected].

For details of other opportunities available within your chosen field, please visit www.omegaresource.co.uk.

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

From Forces to Factory – Your Next Engineering Mission Starts Here

Job Title: Mechanical Engineering TechnicianLocation: Nottingham AreaJob Reward: Up to £47,000 + Excellent Package and OvertimeContract Type: Permanent, Shift-Based RoleThe Client: Global Manufacturer with Career Progression OpportunitiesDepartment: Factory operations and engineering

Are you preparing to transition from military service — whether from the Army, Navy, or RAF?

Have you built up your mechanical know-how and diagnostic prowess as a Weapons Mechanic, Aircraft Technician, Tank Engineer, Marine Engineer, or in another mechanical support role?

Your next engineering mission is ready and waiting.

This is your opportunity to step into a hands-on Mechanical Engineering Technician role at a global manufacturing site where your military mindset, precision, and practical skillset will be highly valued — and rewarded.

Role Duties & Responsibilities - Mechanical Engineering Technician

Join a modern, automated factory environment and use your mechanical engineering experience to:Maintain, service, and repair a range of production machinery – including motors, gearboxes, high-speed packaging lines, and conveyorsConduct proactive and reactive mechanical fault findingLead planned and preventative maintenance activitiesDrive equipment performance improvements in a world-class engineering setupBring a calm, focused, solutions-driven approach to a fast-paced environment

What We’re Looking For: Mechanical Engineering Technician

We value military-trained engineers who’ve been tested in high-pressure environments. Ideally, you’ll have:NVQ Level 3 / ONC / C&G in Mechanical Engineering (or Armed Forces trade equivalent: REME, RAF, or Royal Navy training)Strong fault-finding and mechanical repair skillsExperience with pneumatics and fast-moving machinery (advantageous but not essential)A proactive, team-focused attitude with a hunger to learn and grow

What’s in It for you? Mechanical Engineering Technician

A secure, permanent role within a global, forward-thinking manufacturerUp to £47,000 salary + excellent pension and benefitsAccess to world-class training and future career pathways in automation, engineering leadership, or reliabilityA structured shift pattern promoting work/life balanceAdditional benefits: subsidised canteen, cycle-to-work scheme, flexible perks

From the Frontline to the Factory Floor

Many of our top-performing engineers have come directly from the military — and now thrive in fast-paced, modern manufacturing environments. If you’re disciplined, mechanically minded, and ready for a new challenge, this is your perfect next step.

Candidates who are currently a Mechanical Engineer, Maintenance Engineer, Maintenance Engineer, Multi Skilled Engineer, Aircraft Engineer, Weapons Mechanic, Marine Engineer, Maintenance Engineer, Shift Engineer, Manufacturing Engineer, Plant Fitter, Plant Engineer, Factory Engineer, Packaging Engineer, Maintenance and any equivalent background will be suitable for the role

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.