Customer Service Advisor

ADH -Hol
Chippenham, Wiltshire, England
£13.46 - 13.46 per hour
Contract
Logistics

Customer Service Advisor - Office  

Chippenham

£13.46 per hour

Ongoing temporary contract 

Monday to Friday, 5 days in the office

We are seeking a detail-oriented and organised Customer Service Advisor to join our team in Chippenham. This role focuses on ensuring driver and vehicle compliance across the UK and international regions, supporting a smooth and compliant fleet operation.

Key Responsibilities – Customer Service Advisor 

  • Monitor drivers’ compliance status across multiple regions, including the UK, Northern Ireland, and other countries.
  • Proactively identify and address compliance issues using internal systems (e.g., licence expirations, MOT status, DVLA checks, medical certifications, insurance coverage, and region-specific requirements).
  • Communicate professionally with drivers via email or phone to resolve issues, providing clear guidance on corrective actions (such as renewing licences, updating insurance, or completing required training/e-learning).
  • Verify the authenticity and accuracy of submitted documents, including driving licences, medical certificates, MOT certificates, and insurance documents.
  • Manage the collection, processing, and filing of documents (both electronic and manual, in line with regional regulations).
  • Collaborate with team members to manage departmental workload, respond to assigned tasks, and share knowledge of processes and solutions.
  • Undertake any other duties or special projects as required.

Requirements – Customer Service Advisor

  • Strong attention to detail and organisational skills.
  • Excellent communication skills (written and verbal) for professional interactions with drivers and colleagues.
  • Comfortable working with compliance systems and databases (training provided on specific tools).
  • Ability to handle sensitive information confidentially and verify document authenticity.
  • Previous administrative experience is essential; experience in fleet, compliance, or transport administration is advantageous but not required.
  • Proficient in Microsoft Office (Outlook, Excel, Word).

For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected]

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

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