Product Line Director

Customer Relations Specialist Cirencester Permanent £28,000 - £31,000 Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards. Main Duties – Customer Relations Specialist Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.Requesting additional information when requiredAssisting with the collation of evidence in response to queries and submitting responses.Attending meetings and taking minutesAnalysing trends and identifying areas for improvement and providing management information.Undertaking call monitoring for training and continuous improvement.Ensuring that complaints processes are adhered to across the business. The ideal candidate will be able to demonstrate the following: Customer Relations Specialist A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.Able to work well as part of a small teamExcellent communication skills with the ability to influence othersAble to thrive in a fast paced environment with changing prioritiesThe ability to work to deadlines. What we can offer – Customer Relations Specialist Enhanced PensionBonus schemePrivate health cover If you are already a Operations Assurance Advisor, Dispute Resolution Officer, Complaints Handler you may also be suitable for this role.Please contact Anna Hinton 01453 829521 [email protected] is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: CNC Service EngineersLocation: Northern England covering areas such as Manchester, Lancashire, Stockport, Yorkshire, Leeds, Bradford, Liverpool) Pay Range/details: £40,000 basic + overtime (realistic OTE £55,000 – £60,000) + door-to-door pay Contract Type: PermanentWe are currently recruiting two experienced CNC Service Engineers (electrically biased) to join a leading machine tool service provider. As an CNC Service Engineer you will be responsible for the installation, commissioning, breakdown repair and planned maintenance of high-value CNC machine tools nationwide, with a strong customer base across the North of England. TKey Responsibilities – CNC Service Engineers Install, commission, service and maintain a wide range of CNC machine tools and third-party customer machinesAttend customer sites to diagnose and rectify faults in a timely mannerLead large installation projects from start to finishUndertake planned preventative maintenance visitsIdentify and order spare parts through the service and spares departmentsLiaise with service management, technical support and customer support teamsProvide technical support and guidance to colleaguesBuild and maintain strong relationships with customers and colleaguesComplete detailed service reports on the company system and explain all work carried out to customersAdhere strictly to company health and safety guidelinesMaintain a professional appearance and manner at all times representing the company positively Qualifications & Requirements – CNC Service Engineers Electrically biased engineer with relevant qualifications (NVQ Level 3, HNC, 18th Edition etc.)Proven field service or machine tool build/installation experienceStrong experience working with CNC machines – Heidenhain, Siemens or FanucAbility to read electrical and mechanical drawingsFull UK driving licenceHappy with UK-wide travel and regular overnight staysExcellent customer-facing skills and professional communication What we can offer – CNC Service Engineer Competitive Salary with Overtime opportunitiesDoor-to-door pay from homeCompany vanWeekly expense reimbursement38-hour core week (Mon-Thu 8am-5pm, Fri 8am-12pm)25 days holiday + bank holidaysEnhanced employer pensionProfit-share company bonus schemePrivate healthcare scheme after 6 monthsFull training and ongoing technical support For more information on this role, please contact Charlie Boulton on 01453 852544 or send a copy of your CV to [email protected] who are currently a Field Service Engineer, CNC Service Engineer, Machine Tool Engineer, CNC Field Engineer, Electrical Maintenance Engineer or CNC Installation Engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Fleet Administrator – ChippenhamChippenham, Wiltshire £12.50 per hour Ongoing temporary contract (expected minimum 3 months, with potential for extension) Monday to Friday, 5 days in the officeWe are seeking a detail-oriented and organised Fleet Administrator to join our team in Chippenham. This role focuses on ensuring driver and vehicle compliance across the UK and international regions, supporting a smooth and compliant fleet operation.Key Responsibilities – Fleet Administrator Monitor drivers’ compliance status across multiple regions, including the UK, Northern Ireland, and other countries.Proactively identify and address compliance issues using internal systems (e.g., licence expirations, MOT status, DVLA checks, medical certifications, insurance coverage, and region-specific requirements).Communicate professionally with drivers via email or phone to resolve issues, providing clear guidance on corrective actions (such as renewing licences, updating insurance, or completing required training/e-learning).Verify the authenticity and accuracy of submitted documents, including driving licences, medical certificates, MOT certificates, and insurance documents.Manage the collection, processing, and filing of documents (both electronic and manual, in line with regional regulations).Collaborate with team members to manage departmental workload, respond to assigned tasks, and share knowledge of processes and solutions.Undertake any other duties or special projects as required. Requirements – Fleet Administrator Strong attention to detail and organisational skills.Excellent communication skills (written and verbal) for professional interactions with drivers and colleagues.Comfortable working with compliance systems and databases (training provided on specific tools).Ability to handle sensitive information confidentially and verify document authenticity.Previous administrative experience is essential; experience in fleet, compliance, or transport administration is advantageous but not required.Proficient in Microsoft Office (Outlook, Excel, Word). For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [email protected] details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Position: Mechanical FitterLocation: GloucesterPosition: PermanentSalary: £31000 to £3580037 hours Monday to Friday (early finish on Friday) and every other Friday off.Benefits:   33 days of holidays inclusive of BH, early finish, annual bonus, free parking, stake holder pension, heath care plan, free drinks on site, group life assurance. An exciting opportunity has arisen with my client. They are a successful Engineering company that are offering a stable and lucrative career in their purpose build manufacturing facility. They require Mechanical Fitters, to join their growing team The appropriate mechanical fitter would be responsible for:Bespoke build of automation machineries, following technical engineering drawingsAssembling parts made from metals or other materials to create production equipment and machineryBuilding assemblies and sub-assembliesBuild of pneumatic and hydraulics system.Requirement:NVQ Level 3 in Mechanical Engineering or equivalentPrevious mechanical engineering experience and competence in mechanical fitting, pneumatics, hydraulics etc.A good understanding of mechanical drawings and schematicsA desire to be part of a highly motivated teamHard workingThe knowledge of mechanical assembly and fitting from a production or engineering type background is essential and the ability to interpret basic drawings is requiredIf you think this is appropriate opportunity, please email your CV to [email protected] or contact Marta on 01453 852 542Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.