Kieren Provis

Job Title: Business Development Director

Location: UK-wide / Hybrid (Regular Travel Required)

Salary: £75,000 + Bonus + Car Allowance + Benefits

Hours: Full Time (45 Hours per Week)

  

Role Purpose - Business Development Director

 

Our client is a dynamic, technology-led market leader in the provision of soft services across the UK and Ireland. Due to continued growth, they are seeking an experienced Business Development Director to drive profitable and sustainable growth across the Retail & Destinations sector. The successful candidate will be responsible for generating new business opportunities, developing senior client relationships, leading complex tenders and negotiations, and ensuring a seamless transition from contract award through to mobilisation and operational delivery.

 

Key Responsibilities - Business Development Director

 

 

Sector Strategy & Performance

Develop and implement an annual Retail & Destinations sales strategy aligned with business growth objectives.Identify market segments, target accounts, routes to market and key growth opportunities.Own and deliver against agreed personal new-business revenue targets.Maintain a robust and qualified sales pipeline to support sustainable business growth.Monitor sector performance and adjust sales strategies in response to market conditions.

Business Development & Client Relationships

Identify and target prospective clients across retail, leisure, shopping centres, visitor attractions and destination venues.Develop relationships with senior stakeholders across facilities, property, procurement, operations and customer experience functions.Generate opportunities through networking, referrals, industry events, marketing campaigns and personal contacts.Research client operations, procurement cycles, incumbent arrangements and decision-making structures.Establish trusted advisor relationships that support long-term growth opportunities.Solution Development, Bid & Commercial LeadershipLead client discovery meetings, surveys, site visits and operational reviews.Develop customised, technology-enabled cleaning and soft service solutions tailored to client requirements.Collaborate with Operations, Commercial, Bids, Mobilisation and technical specialists to validate delivery models.Assess labour models, equipment requirements, contract risks, mobilisation plans and commercial assumptions.Lead bid/no-bid decisions and manage tender responses, presentations and internal approval processes.

Negotiation & Contract Award

Lead commercial negotiations through to contract award and signature.Present solutions and proposals confidently to senior client stakeholders.Protect contract profitability through robust pricing and risk management.Ensure contractual commitments are achievable and operationally deliverable.Support a structured handover into mobilisation and remain engaged during implementation.Pipeline Management & ForecastingMaintain accurate CRM records, including opportunity values, probabilities and decision timelines.Provide weekly sales pipeline updates and performance forecasts.Identify potential risks and escalate issues promptly.Track sales activities and performance against agreed KPIs.Support disciplined sales governance and reporting processes.Collaboration & Sector LeadershipAct as the company's subject matter expert within the Retail & Destinations sector.Share market intelligence, competitor insights and customer feedback across the business.Work closely with Marketing to develop campaigns, sector propositions, case studies and thought leadership content.Support brand awareness and business development initiatives through industry engagement.Represent the organisation professionally whilst adhering to company values and governance standards.

Qualifications & Experience - Business Development Director

 

Proven experience originating and closing complex, high-value or multi-site business opportunities.Strong understanding of cleaning operations, labour-led costing models, TUPE, mobilisation and service delivery.Knowledge of health & safety, sustainability and operational compliance requirements.Excellent consultative sales, negotiation, presentation and relationship management skills.Experience managing sales pipelines, CRM systems and forecasting processes.Strong commercial acumen with experience assessing margin, contract risk and pricing strategies.Ability to influence and lead cross-functional teams without direct authority.Excellent written and verbal communication skills with credibility at executive level.

Desirable Qualifications

 

Established network within the Retail & Destinations market.Experience winning outsourced cleaning or soft FM contracts.Experience delivering technology-enabled or data-driven service solutions.Relevant sales, business management or facilities management qualification.Full UK driving licence and willingness to travel throughout the UK and Ireland.

Key Attributes

 

Results-driven with a strong focus on delivering profitable growth.Highly motivated, resilient and self-sufficient.Commercially minded with strong strategic thinking ability.Confident building relationships with senior stakeholders and decision-makers.Strong collaborator who works effectively across multiple departments.Adaptable and comfortable operating within a fast-paced growth environment.Committed to high standards of governance, professionalism and customer service.

Benefits Include:

 

Competitive salary.Performance-related bonus scheme.Car allowance.Company pension scheme.Holiday entitlement in line with contract.Employee Assistance Programme.Laptop, mobile phone and ongoing development support.

For further details, please contact Kieren Provis - 01453 829776 or email your CV to [email protected] Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Facilities Management, Construction, Aerospace, Automotive, Defence, Scientific and Technology sectors. We are always seeking Business Development Directors, Sales Directors, Business Development Managers, Commercial Directors, Account Directors, National Sales Managers, FM Sales Professionals and senior business development professionals across the UK.

 

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Job Title: Operations Manager 

Location: Central London 

Salary: £40,000 - £45,000+ Benefits 

Hours: Full Time

 

Role Purpose Our client is a growing Facilities Management organisation delivering integrated hard and soft FM services across Central London and the South East. Due to continued expansion, they are seeking an experienced Operations Manager to lead service delivery, drive customer satisfaction, develop operational teams and support business growth. The successful candidate will take ownership of contract performance, customer relationships, financial targets and operational excellence whilst ensuring the highest standards of compliance, safety and service delivery. 

Key Responsibilities Operations Management

Manage the delivery of hard and soft FM services across multiple customer sites.Ensure contractual obligations are delivered safely, efficiently and profitably.Conduct regular site inspections and quality audits.Manage planned preventative maintenance (PPM), reactive maintenance and remedial works.Drive service improvements and operational efficiencies across all contracts.

Customer Management

Develop and maintain strong relationships with customers and key stakeholders.Conduct regular contract review meetings with clients.Manage customer complaints and service issues through to successful resolution.Identify opportunities for additional services and revenue growth within existing accounts.Deliver a proactive and customer-focused service that promotes long-term client retention.

Financial Performance

Support the delivery of business plans and financial objectives.Take accountability for contract profitability and gross profit performance.Prepare fully costed proposals for reactive and project works.Monitor financial performance and identify opportunities to improve margins.Support accurate invoicing and commercial control across contracts.

Leadership & People Management

Provide visible and positive leadership across operational teams.Manage, coach and develop direct reports to achieve business objectives.Support recruitment activities, ensuring suitable competencies and right-to-work compliance.Conduct performance reviews, appraisals and development planning.Promote employee wellbeing, engagement and a positive team culture.

Subcontractor Management

Develop and maintain a network of qualified and compliant subcontractors.Monitor subcontractor performance against agreed service levels.Ensure subcontractors comply with health & safety and contractual requirements.Manage supplier relationships to achieve competitive pricing and service excellence.

Compliance & Systems

Ensure compliance with UK statutory, regulatory and health & safety requirements.Support the implementation and maintenance of CAFM and ERP systems.Develop and maintain operational procedures and best practice standards.Support internal and external audits, including ISO accreditation requirements.Identify opportunities for innovation, process improvement and new ways of working.

Qualifications & Experience

Minimum 3 years' experience within an FM Operations Manager or Contracts Manager position.Proven experience managing both hard and soft Facilities Management services.Strong understanding of Planned Preventative Maintenance (PPM) and Reactive Maintenance.Knowledge of UK facilities management compliance and statutory requirements.IOSH Managing Safely qualification.Financially literate with experience managing budgets and contract profitability.Strong customer relationship management skills.Excellent communication, negotiation and stakeholder management abilities.Experience using CAFM systems and Microsoft Office applications.Commercially aware with strong organisational and problem-solving skills.

Desirable Qualifications

Building Services Engineering qualification.NEBOSH qualification.Membership of IWFM, CIBSE or RICS.Experience supporting ISO accreditation programmes.

Key Attributes

Results-driven with a strong focus on operational excellence.Positive and proactive leadership style.Commercially minded with strong business awareness.Ability to build long-lasting customer and supplier relationships.Comfortable working in a fast-paced and growing business environment.Strong team player with excellent resilience and adaptability.Driven to identify and implement improvements that deliver business impact.

For further details, please contact Kieren Provis - 01453 829776 or email your CV to [email protected] Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Facilities Management, Construction, Aerospace, Automotive, Defence, Scientific and Technology sectors. We are always seeking Operations Managers, Contracts Managers, Facilities Managers, Building Services Managers, Maintenance Managers, Project Managers, Site Managers, Commercial Managers, Compliance Managers and experienced FM professionals across the UK.

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Mobile Maintenance Electrician

Woking/Weybridge

£41,324.95 (+ 8% SLA)

Permanent

My client is on the lookout for an experienced Maintenance Electrician?to join the team. You will have the opportunity to work on one of their leading supermarket contracts.

The role will involve maintaining and repairing a range of electrical, mechanical plant and equipment in retail outlets, undertaking regular planned store visits to complete reactive, PPMs and minor repairs as requested by the customer (including non-electrical).

Key Responsibilities - Mobile Maintenance Electrician

Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately. Deliver reactive and planned catering and bakery equipment maintenanceConduct emergency lighting and fire alarm tests and repairs.Complete general repairs and maintenance to customer sitesIdentify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement.

Qualifications & Experience - Mobile Maintenance Electrician

NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. City and Guilds 18th Edition.AM2 / 2391

On Offer - Mobile Maintenance Electrician

£41,324.95 salary (+ 8% sla)40 hour weekTravel time paid after half hour each wayOT paid at 1.5x Mon - Fri / 2x Sat-SunCompany pension scheme (matched up to 5%)Private healthcare (BUPA)Various employee discount schemes

For more information on this role, please contact Kieren Provis on 01453 829776 or send a copy of your CV to [email protected]

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

 

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.

Job Title: FM Bid Manager

Location: Luton 

Salary: £60k - £65k + Bonus/Commission

Competitive Hours: Full Time

The Bid Manager is responsible for supporting bid strategy, processes and team activity to secure new business and retain existing contracts through high-quality, winning tender submissions. Working on behalf of a leading Facilities Management services provider, the role will focus on opportunities across Facilities Management, Security, Cleaning and Events sectors. The successful candidate will manage the full bid lifecycle from opportunity identification through to submission and post-bid review, while developing compelling win strategies, leading a high-performing team and driving continuous improvement across the bid function.

Key Responsibilities – Bid Manager

 

Bid Strategy & Business DevelopmentDevelop and implement bid strategies aligned with business objectives, sector priorities and growth plans.Proactively identify and shape opportunities across Facilities Management, Security, Cleaning and Events sectors.Partner with Commercial, Operations and Executive Leadership teams to develop growth strategies and market positioning.Lead bid/no-bid decision-making processes, ensuring focus on opportunities with the highest probability of success.Support business development activities through market intelligence, competitor analysis and customer insight.Contribute to long-term business planning through pipeline analysis and opportunity forecasting.Manage the full bid lifecycle from qualification through to submission and post-bid review.Lead bid kick-off meetings, strategy reviews, executive reviews and submission sign-off processes.Ensure all submissions meet company standards for compliance, quality and commercial robustness.Develop compelling win strategies and customer-focused value propositions.Ensure bid responses clearly differentiate the business from competitors.Challenge and improve submission quality through robust review processes.Lead, manage and develop the bid management team to create a high-performance culture.Establish clear objectives, development plans and succession planning initiatives.Promote accountability, quality and continuous improvement across the team.Provide coaching, support and development opportunities to team members.Commercial ManagementWork closely with Finance and Commercial teams to develop competitive and profitable solutions.Review pricing strategies and commercial proposals to ensure alignment with win strategies and customer expectations.Evaluate commercial risks and contractual implications throughout the bid process.Ensure commercial solutions balance profitability with customer requirements.Stakeholder ManagementEstablish strong relationships with senior leaders across Operations, Finance, HR, Commercial and Marketing functions.Build credibility and trust with customers, procurement stakeholders and key decision-makers.Facilitate effective collaboration across departments to ensure successful bid delivery.Take ownership of key bid function performance metrics and reporting.Systems & Continuous ImprovementLead the ongoing development of CRM, bid management and content management systems.Maintain a robust bid knowledge library, case study repository and content management framework.Identify opportunities to improve bid quality, efficiency and win rates.Support continuous improvement initiatives and best practice across the bid function.

Qualifications & Experience – Bid Manager

 

Experience in bid, tender or proposal management.Experience in a senior management role leading teams and influencing stakeholders at a senior level.Proven leadership of a complex bid or tender function within a multi-sector or B2B environment.Strong commercial acumen with experience influencing pricing strategies and contractual terms.Demonstrable track record of improving win rates and bid performance.Experience using CRM and bid management systems, ideally Salesforce.Ability to balance strategic thinking with delivery in a high-volume, fast-paced environment.Excellent communication and influencing skills across technical, operational and commercial audiences.Experience within Facilities Management, Security, Cleaning or related service sectors. (desirable)

For further details, please contact Kieren Provis – 01453 829776 or email your CV to [email protected] Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.

 

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.