Customer Service Advisor

Job Title: Multi Skilled Production EngineerLocation: Ledbury, GloucestershirePay Range/details: Competitive Salary + BenefitsContract Type: PermanentOur client, is recruiting a Multi Skilled Production Engineer to join its experienced engineering team.Key Responsibilities - Multi Skilled Production Engineer Perform scheduled and unscheduled maintenance on all production equipment to minimise downtime.Troubleshoot and diagnose mechanical and electrical faults, carrying out repairs effectively.Ensure all equipment is maintained in accordance with manufacturer's guidelines and industry best practices.Identify areas for improvement within the production process and propose solutions to increase efficiency and reduce waste.Assist in the implementation of process improvement projects, including machinery upgrades and layout changes.Adhere to all health and safety regulations, promoting a culture of safety within the engineering team.Ensure compliance with food safety standards, maintaining hygiene and cleanliness in all engineering activities.Maintain accurate records of maintenance work, including completed tasks, spare parts used, and any necessary follow-up actions.Utilise the computerized maintenance management system (CMMS) to log all maintenance activities and generate reports as needed.Work closely with production and quality teams to ensure engineering support aligns with production goals.Provide training and support to junior engineers and apprentices as required. Qualifications & Requirements - Multi Skilled Production Engineer NVQ Level 3 in Engineering (Mechanical or Electrical) or equivalent; HNC/HND or higher in an engineering discipline is desirable.Proven experience as a Multi Skilled Engineer.Good understanding of problem solving and modern lean manufacturing techniques.Ability to communicate effectively with colleagues at all levels, from production floor to management and directors.Strong organisational skills and attention to detail with a hands-on approach.Excellent team player, proactive, inquisitive, and flexible attitude to work.Ability to support weekend and bank holiday working when required.Motivated, diligent, logical, and analytical. What We Offer - Multi Skilled Production Engineer Full-time hours with rotating shift pattern (5.30am-2pm / 1.30pm-10pm, Monday to Friday).Career progression opportunities.Company pension scheme.Free on-site parking.Friendly family-run business environment.Company events and referral programme To apply or for more information, please contact: Charlie Boulton – 01453 852544 or email your CV to: [email protected] Resource Group – Specialist recruiters for Engineering, Manufacturing, Aerospace, Automotive and Technical sectors. Visit www.omegaresource.co.uk for our latest vacancies.Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Account Manager Location: CirencesterSalary: £32,000 To £36,000 (£40,000 to £45,000 OTE)Contract: PermanentRole Overview – Account Manager Are you a digitally minded sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an Account Manager to take ownership of their online sales channels, customer portal and lead generation processes.This role is ideal for someone who enjoys blending e-commerce operations with strategic digital sales development—driving growth, improving user experience, and supporting a high-performing sales team.Key Responsibilities – Account Manager Manage and optimise all online sales platforms, including the customer portal and company website.Ensure smooth e-commerce operations: registrations, payments, password resets, and general customer queries.Coordinate order fulfilment, after-sales support, and customer service for a seamless experience.Align online campaigns with marketing and sales objectives to grow digital revenue.Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements.Maintain accurate CRM data and manage inbound leads—qualifying, tracking, and nurturing prospects.Conduct introductory and follow-up calls to progress leads through the sales pipeline.Liaise with the global e-commerce team and share best practices across the business.Report regularly on e-commerce and lead-generation performance, including sales, conversions, and ROI.Keep product listings, pricing, and online content accurate and up to date.Stay current with digital trends, tools, and technologies to continually enhance processes and user experience. Key Experience & Qualifications – Account Manager Degree in Business, Marketing, E-Commerce, or a related fieldMinimum 3 years’ experience in e-commerce operations, digital marketing, online sales or lead managementStrong CRM experience and confidence using analytics tools such as Google AnalyticsExcellent organisational, multitasking and communication skillsAnalytical mindset with the ability to translate data into actionable improvementsDetail-oriented, proactive and highly customer-focusedComfortable working in a fast-paced environment and adaptable to changing prioritiesIdeal for someone who blends technical confidence with commercial awareness Benefits – Account Manager Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required)Pension: 4% employee / 8% employer contribution25 days holiday + bank holidaysDeath in Service: 4× salaryHealthcare included For more information on this role, please contact Ben Dawson on 01453 829522 or send copy of your CV to [email protected] details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.  Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Inside Technical SalesLocation: CirencesterSalary: £32,000–£40,000 (£40,000–£50,000 OTE)Contract: PermanentRole Overview – Inside Technical SalesAre you a technically minded salesperson who enjoys supporting customers, building strong relationships, and spotting new commercial opportunities? Our client, a highly regarded engineering organisation based in Cirencester, is looking for an Inside Technical Sales professional to join their expanding team.In this role, you'll take ownership of a defined customer region, acting as their main internal point of contact while working closely with Area Sales Managers, engineering teams, and other commercial colleagues. It’s a great opportunity for someone who thrives at the intersection of customer service, technical understanding, and sales development.Key Responsibilities – Inside Technical Sales Oversee all sales activity within your assigned geographical area, while supporting the wider sales team where needed.Act as the primary internal contact for customers, ensuring a smooth, responsive, and personable service.Manage incoming enquiries, prepare quotations, process orders, and handle customer issues efficiently.Produce supporting documentation and keep all relevant departments up to date with customer developments.Collaborate with the commercial team to resolve technical discrepancies across customer orders.Follow up on quotations and actively seek out new opportunities, including value-added and NCD sales.Build your understanding of products, applications, markets, and competitors to improve sales outcomes.Share successful application insights to help drive wider commercial performance.Offer technical and commercial support to customers and internal teams when required.Champion products and solutions to help grow the profitability and performance of your account base.Work with Engineering and Systems teams to deliver effective application-based solutions.Attend customer visits, product demos, and exhibitions alongside Account Managers.Maintain accurate and up-to-date sales and project data within the CRM system. Key Experience & Qualifications – Inside Technical Sales Apprenticeship in a Mechanical Engineering, or a similar technical field.Proven experience or keen to learn in sales, business development, or marketing—ideally within process automation or control.Strong communication skills with a genuine commitment to excellent customer service.Confident multitasker with strong organisational abilities.Proactive, team-oriented, and commercially aware. Benefits – Inside Technical Sales Hybrid working: 3 days in the office, 2 days from home (Wednesdays are mandatory office days).Company Pension scheme starting at 8%.33 days annual leave including bank holidays.4x salary Death in Service. For more information on this role, please contact Ben Dawson on 01453 829522 or send copy of your CV to [email protected] details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Role: Inventory AdministratorLocation: Cheltenham£28,000 - £29,000Day Shift 7.45am – 4.45pm (12.30pm finish on Friday)Benefitsflexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking.This market leading engineering company are recruiting for a Stock Administrator to join their site in Cheltenham. The company manufacture and supply a range of specialist products to various industries across the globe.Responsibilities: Advanced user of the company’s MRP software, with expertise in managing and optimizing database operations.Strong ability to perform all key administrative tasks across the full operation.Build and maintain effective cross-functional relationships with logistics and wider business teams.Ensure customer orders are processed accurately and delivered on time to meet OTTR (On Time to Requirement) targets.Operate computerized systems and databases to maintain accurate transactions within required timescales.Carry out routine duties for the collection and proper disposal of recycling and general waste streams.Comply with Company Environment, Health & Safety (EHS) practices, proactively identify improvement opportunities, and support related initiatives.Demonstrate commitment to Company Core Values in all activities.Actively engage in continuous improvement initiatives and contribute ideas to enhance processes.Flexible and adaptable to undertake additional duties as required. Requirements: Skilled in planning and executing daily tasks with strong numeracy and literacy capabilities, ensuring accuracy and efficiency in all operations.Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with expertise in data management, reporting, and process optimization.Ability to follow instructions accurately and consistentlyStrong attention to detail to ensure high-quality standardsMotivation to learn and develop within the roleProactive and adaptable approach to changing priorities  For further details, please contact Nick Sollis – 01453 829767 or email your cv [email protected] Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.