Technical Support Analyst

107468
Kidlington, Oxfordshire, England
Market related
Permanent
Data, Analytics & AI

Technical Support Analyst  
Location:  Oxford

Contract: Permanent
Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.

We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst.

Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.

You will act as first line support for all helpdesk requests and incidents.

Role Responsibilities:

  • Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
  • Install, configure, and maintain desktop and laptop PCs.
  • Support and troubleshoot issues related to telephone systems.
  • Provide support for audio-visual equipment, projectors, and video conference facilities.
  • Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.
  • Conduct audits of computers to ensure all software is authorised and licensed.
  • Maintain an accurate inventory/database of IT hardware and software.
  • Liaise with third-party IT support companies and vendors as required.
  • Provide IT support to other AHUK offices as needed.
  • Perform any other IM or IM Admin related tasks.
  • Adhere to defined IT standards and procedures.
  • Purchase, Configure, install and maintain desktop and laptop PCs
  • Maintain an inventory/database of IT hardware and software
  • Liaise with third party IT support Companies and vendors

An ideal candidate for the Technical Support Analyst role would have:

  • Strong expertise in supporting Windows based PC’s and servers
  • Windows Desktop (Enterprise)
  • MS Office & MS Products
  • Google G-Suite
  • Excellent troubleshooting skills and problem-solving abilities
  • Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)
  • Experience with ticketing systems and ITIL best practices
  • Ability to provide clear and concise technical support to non-technical users
  • Strong communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • A Qualification in IT  (A+ or MCSE)
  • Experience in a Technical support environment
  • Able to obtain SC Clearance

For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to [email protected]

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.



Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Apply Now

Latest Jobs

Posted

Test and Inspection Technician
Automation
Shropshire, England
Market related
Permanent
Job Title: Test and Inspection Technician  Location: Telford  Pay Range/details: Competitive salary  Contract Type: Permanent  We are currently recruiting for an experienced Test and Inspection Technician to join a well-established and growing engineering company based in Telford.Key Responsibilities - Test and Inspection Technician   Perform quality inspection and full electrical testing of control panels  Verify components, wiring standards and functionality against design drawings  Conduct pre-power, functional, insulation and resistance testing Accurately record results, identify faults, rectify issues and escalate when required  Manage calibration of test equipment and maintain test rigs/training equipment  Undertake VSD bench repairs and occasional site visits  Support panel building/wiring when testing workload allows  Prioritise tasks, liaise with other departments and meet project deadlines  Champion Safety, Quality, Cost and Delivery standards  Train colleagues and adhere to all company H&S, Quality and Environmental procedures   Qualifications & Requirements - Test and Inspection Technician   Apprenticeship or Degree in Electrical Engineering, Mechatronics or relevant electrical/electronic engineering qualification  Minimum of 5 years panel wiring and testing experience in a similar role  Detailed knowledge of systems integration incorporating variable speed drives, robotics, PLCs and SCADA/HMI technologies  Strong communication skills both verbal and written  Ability to work on own initiative and pay close attention to detail  Excellent organisational and time management skills with the ability to priorities  Comfortable working individually or as part of a team  Good problem-solving skills and a hands-on attitude  Confident, proactive and enthusiastic with situational adaptability   What we can offer - Test and Inspection Technician   Competitive salary  25 days holiday plus Bank Holidays  Pension scheme  Life Insurance  Employee assistance programme  Flexible working  Programme of personal development and training  Free car parking  On-site EV charge points  Social and wellbeing activity programme  Bike to work scheme For more information on this role, please contact Charlie Boulton on 01453 852544 or send a copy of your CV to [email protected] Candidates who are currently a Test and Inspection Technician, Electrical Test Engineer, Control Panel Tester, Panel Wirer & Tester or VSD Technician may be suitable for this position  For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Posted

EDM Machinist
Aerospace & Defence
Great Malvern, Worcestershire, England
£32k - 35k per year
Permanent
Job Title: Die-Sink EDM Machinist Location: Malvern Pay Range: £32,000 - £35,000 Shift: Days Contract Type: PermanentMy client, a dynamic organisation involved in precision tooling and injection mould manufacturing, is looking for a skilled Die-Sink EDM Machinist to join their team. The successful candidate will be responsible for programming, operating, and optimising die-sink (sinker) EDM machines to produce high-precision tooling, electrodes, and critical components. You will be expected to manufacture components to exacting standards, ensuring accuracy, quality, and efficient production.Key Responsibilities – Die-Sink EDM Program and operate die-sink EDM machines (Mitsubishi) using engineering drawings and CAM outputs.Produce, dress, and maintain electrodes; select correct electrode materials and process parameters.Set up workpieces, align electrodes, set spark gaps, select pulse settings, and monitor dielectric conditions.Bench-fit tooling assemblies using grinding and polishing techniques.Carry out first-off inspection, produce process documentation, and maintain machine logs.Perform preventative maintenance and basic fault-finding on EDM machines and associated equipment.Collaborate with toolroom engineers on electrode design and erosion strategies. Qualifications & Requirements – Die-Sink EDM Ability to read and interpret technical/engineering drawings, including GD&T.Competent in defining problems, collecting data, and forming valid conclusions.Strong attention to detail and problem-solving ability.Experience with Kaizen/lean manufacturing techniques.Adaptable, resilient, and able to work in changing environments.Good communication skills and general computer literacy (Word, Excel, Outlook).Understanding of customer expectations, quality standards, and the cost of failure.Proven experience operating sinker EDM machines (typically 3–5 years).Knowledge of SolidWorks and basic CAM programming for EDM (or ability to edit programs).Skilled in hand finishing and electrode dressing (grinding, hand tools).Exposure to Wire EDM (Esprit), CNC milling/grinding, or CMM metrology is advantageous. Experience / Education Previous experience within injection mould manufacturing required.3 years relevant experience and/or training, or an equivalent combination of education and experience. What We Can Offer – Die-Sink EDM Competitive salary based on experience.Full-time, permanent position within a specialist manufacturing environment.Opportunities for skills development and progression.Supportive, collaborative toolroom environment. For more information on this role, please contact Harvey Clough on 01453 829799 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. This role would suit candidates with experience as an EDM Machinist, Toolroom Machinist, Injection Mould Toolmaker, EDM Operator, or similar positions within precision engineering.For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Posted

Quality Auditor
Aerospace & Defence
Oxford, Oxfordshire, England
Market related
Permanent
Quality Auditor Location:  Oxford Contract: Permanent We are seeking a Quality Auditor to support the clients  Quality Manager in maintaining the Company Quality Management System (QMS).Role Responsibilities: The successful candidate will support the Safety Management System (SMS) Manager in the management of risk assessments and the implementation of safety improvement projects.Tasks will also include maintenance of Company Approvals, Auditing to regulation and Hosting regulatory groups (CAA, MAA), approval body (BSi) and customer auditors. An ideal candidate for the Quality Auditor role would have: Experience of QMS in EASA Part 145 and Part M environments, CAMO environments.Experience in Design organisation procedures, preferably EASA Part 21 J.Experience in Production organisation procedures, preferably EASA Part 21 G.Experience with BSI QMS including ISO 9001 EN 9100, EN 9110, EN 9120.Experience with BSI Environmental Management ISO 14001Experience with BSI Health and Safety ISO 18001Experienced in the use of MS Office and/or Google Workspace applications. For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to [email protected] Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.  Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Posted

Project and Enterprise Risk Manager
Aerospace & Defence
Shrewsbury, Shropshire, England
Negotiable
Permanent
Job Title: Project and Enterprise Risk ManagerJob Type: PermanentIndustry: AerospaceJob Location: ShropshireSalary: Negotiable **Due to the nature of this position, the successful candidate must be able to obtain DBS and undergo Security Clearance**Profile – Project and Enterprise Risk ManagerOur client is a global leader in the design and manufacture of rotary aerospace systems used around the world. They are currently looking for a Project & Enterprise Risk Manager to join their team. Candidates will have the opportunity to work in an environment where investment is continuous and substantial, technology is leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage.Job Role – Project and Enterprise Risk ManagerReporting to the Service Delivery Manager the Project and Enterprise Risk Manager will drive the On-time, On-cost, On-quality delivery of complex projects across multiple sites to ensure critical aircraft availability and meet stringent contractual KPIsDuties – Project and Enterprise Risk Manager Project Management: Control and manage planning baselines for the effective delivery of multiple, concurrent modification and upgrade projects.Enterprise Risk Management: Identify, analyse, and robustly manage project and enterprise risks, developing contingency plans to ensure operational continuity and financial stability.Quantitative Schedule Risk Analysis (QSRA): Deploy expert QSRA methods and statistical simulations (using tools like Oracle Primavera Risk Analysis) to assess and calculate time contingency, identifying 'at-risk' activities.Reporting & Analysis: Provide regular, insightful, and data-driven reports on project performance, identifying trends, challenges, and opportunities for continuous improvement.Visual Management & Governance: Implement and drive robust, data-driven visual management systems and dashboards to provide clear visibility of performance, progress, and key metrics across the team. Experience/Qualifications – Project and Enterprise Risk Manager Degree qualified in Project Management, Engineering or related fieldProven expertise in Enterprise Risk Management (ERM), aiding businesses in defining and managing their risk appetite.Expert-level practical experience with Project Management, dedicated QSRA toolsets, and enterprise systems, including: Oracle Primavera P6, Oracle Primavera Risk Analysis, SAP, Sword Active Risk Candidates who are currently a Project Manager, Programme Manager, Risk Manager, Enterprise Manager or Enterprise Project Manager could be suitable for this role.To make an application for this role please submit your CV to [email protected] or for more information call 01453829529.For details of other opportunities available within your chose field please visit our website www.omegaresource.co.ukOmega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.