Utilities Customer Service Advisor

Position  Utilities Customer Service Advisor (Utilities customer service experience essential) Other Customer Service / Administration / Co-ordinator roles also available in the Gloucestershire area

Location  Gloucestershire

Salary     £21,000 - £23,000 + Bonus (OTE £2,500)

Position  Permanent

Benifits   25 days holiday plus bank holidays, Healthcare plans, Remote / Hybrid working, generous pension contribution, company discounts

Have you had previous experience working in customer services within utilities and would like to work from home?

An exciting customer service advisor opportunity has arisen with my client. They are a market leader in their sector and are striving to add to their already impressive customer service team. 

This role can be done remotely, office based or both and full or part time. 

The role customer service advisor will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.

• Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact

• Have an active involvement in Quality Assurance, ensuring that policies, procedures, and best practices are met and maintained at both an individual and team level

• To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers

• To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently

• Effective customer resolution ensuring information is compliant against Industry standards.

The benefits of working for this company are:

• They offer competitive rates of pay.

• Potential career progression.

• They promote a positive, approachable, and welcoming culture throughout the company.

• Hybrid / Home working available

• Excellent benefits and bonuses available 

The successful candidate will have the following: 

• Ability to build rapport 

• Experience in providing an excellent level of customer service within utilities

• Good computer literacy, including Microsoft word and Excel 

• Excellent written & verbal communication skills

• Excellent time management with ability to prioritise workloads  

• Utility industry knowledge & experience

Please apply now or for further details, please contact Nick Fryatt by email on nicholas.fryatt@omegaresource.co.uk – or by phone on 01453 829524 / 07525 594675

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, Electricians and Laboratory Technicians to name but a few.  For more details visit our website www.omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.