Location Gloucester
Job-type Permanent
Salary £19k - 23k per year
Contact Paul Furlong
Call Paul
Email paul.furlong.82BB76DE8.0@applybe.com
Reference 98480

Due to our continued growth we have a great opportunity for a highly motivated Trainee ERP & IT Support Technician to join my client's friendly team in Gloucester.

This role would be great for someone who is looking to progress their career within Business Central and Dynamics NAV. Someone who is eager to become the best version of themselves and has a hunger for learning new things daily.

Reporting to the ERP & IT Manager, the successful candidate will be responsible for supporting and developing the Information Technology Systems to ensure service delivery meets exceeds customer expectations and KPI's. You will be confident with great written and verbal communication skills and an excellent attention to detail.

The successful candidate will also work with our external IT suppliers and will be responsible for providing technical assistance to support all aspects of our business, over the telephone, face-to-face or via email and must be willing to travel between sites as necessary (based in Gloucester with sites in Tewkesbury & Worcester).

Key Responsibilities to include

  • Understand and analyse system errors on the MS Dynamics platforms Business Central and CRM
  • 1st line support up to 3rd line (Once you have been trained to do so).
  • Support and develop the IT Helpdesk.
  • Gain understanding of the ERP and CRM System’s and to support local issues. Be responsible for following up resolution within the IT support teams if required.
  • Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs.
  • Ownership and accountability for technical and support tasks assigned to you as an individual from initial request through to conclusion.
  • Actively record, report and raise incidents and problem tickets where applicable when issues and faults are identified as part of daily checks and active systems monitoring.
  • Develop and maintain documentation to describe program development, logic, testing, changes, and corrections, monitor performance of programs after implementation.

Skills Required


  • Experience working within an IT service desk environment.
  • This is a hands-on role where interaction with users is essential across the 3 sites.
  • Ideally some knowledge of maintaining and supporting ERP and CRM business systems.
  • Willing to support IT Users in both Hardware and Software issues.
  • Strong technical, analytical, problem-solving, and decision-making skills. Ability to build relationships, collaborate and communicate effectively. 
  • Ability to work within a team environment.
  • Flexible to support out of hours IT problems that may occur from time to time.


  • Working knowledge of Dynamics BC or NAV ERP to work with the BC Partner for troubleshooting and support of business users.
  • Working knowledge of CRM preferably Dynamics CRM
  • Understanding of Office 365, including SharePoint
  • Windows 10, Active Directory, Azure, Group Policy, Desktop Support

Hours: Monday – Friday 8:00-16:30

The benefits of working for this company are:

  • They offer competitive rates of pay.
  • They offer job security and stability, as they have a sustainable client base.
  • Potential career progression.
  • They promote a positive, approachable and welcoming culture throughout the company.

For further details, please contact Paul Furlong by email on paul.furlong@omegaresource.co.uk – or by phone on 01453 829 789.

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, Electricians and Laboratory Technicians to name but a few.  For more details visit our website www.omegaresource.co.uk

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk.