Location Leeds, Leeds, England
Job-type Permanent
Salary £50k - 60k per year + Car Allowance
Contact Andy Haddon
Call Andy
Email andrew.haddon.12A7E71F1.0@applybe.com
Reference 97863 - SAM

Strategic Account Manager

North of England

£50,000 - £60,000 + Car Allowance

Our client are a national fleet management company who are seeking an experienced account manager to join their growing team. The role will cover multiple major accounts and involve complex fleets made up of a variety of LCV, HGV and adapted/specialised vehicles.

Principal Purpose of Position:

  • To be the primary contact point for customers key personnel and to strategically own the relationship between the client and the customer
  • The role holder is the contract and relationship owner of the customer account including its profitability, opportunities for growth and escalations that may arise.
  • Takes ownership and accepts responsibility for all aspects/requirements of the customer portfolio that they own and generally for their role.
  • Attend / facilitate relevant internal / industry meetings and events and other account managers customers as required by the business.
  • To assist and support the development and implementation of the Account Management team strategy, to develop customer relationships within the portfolio, with processes in place to manage each segment to the level determined as excellent customer service based on high value clients.
  • Performs all other duties and special projects as assigned

Education and/or Training:

  • GCSE / A Level grades to a minimum C / 5 score across England, Mathematics and Sciences
  • Accreditation to industry certification or university level degree standard
  • Communication experience to Head of Department/Functional Leader is required

Planning/Organizing/Managerial Knowledge:

  • To be a self-motivator and to forward plan independent schedules with customers
  • To be organized and plan activity independently
  • Takes responsibility for the quality of their own work and seeks opportunities for improvement through continuous development and learning.
  • Manage complaints within the prescribed business SLAs to ensure compliance with the company complaint policy.
  • Monitor agreed service identified in the Service Level Agreement to ensure service are accurate, targets are achievable and reporting is provided in line with contractual agreements
  • Analyse, update and present Strategic Partnership Reviews/Quarterly Business Reviews in accordance with agreed schedule
  • Become an expert in all the products and services we offer.

Communicating & Influencing Skills:

  • Communication experience to Head of Department/Functional Leader is required
  • Ability to influence and present at Head of, Functional Leader or C suite level is required
  • Adopts a collaborative approach sharing learning with team and colleagues contributing to PIE Goals, KPI’s and wider team continuous development
  • Ensure that each client has a diarised, structured and visible contact plan of meetings and appointments for a minimum of 12 calendar months.
  • To liaise with other departments to seek satisfactory outcomes to internal issues affecting customer service levels.

 

If you have any questions please contact Andy Haddon at Omega on 01453 796617