Location Guildford
Job-type Interim / Contract
Salary £11 - £12
Contact Anna Hinton
Call Anna
Email anna.hinton.52870E645.0@applythis.net
Reference AH/SERV

Service Advisor



£11 - £12 p/h

Service Advisor required by a key client for their site in Guildford. The successful candidate will be the first point of contact for customers both face to face and over the telephone. This could be a contract to permanent opportunity for the right candidate.

Role & Responsibilities

  • Front of house reception work
  • Receiving vehicles coming in for repairs
  • Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
  • Face to face customer enquiries
  • Providing updates to customers
  • Ordering of parts and gaining authority
  • Record attendance, work performance, times taken and associated details on computer systems 
  • Filing and general administrative duties as directed
  • Where appropriate support job closures/completions

Skills & Experience Required

  • Recent experience of working in a workshop or fleet environment, including an understanding of the Health & Safety requirements in this type of environment
  • Experienced in managing customers both face to face as well as via the telephone
  • Ability to work under pressure, e.g. during peak times several vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time
  • Good PC skills including use of Outlook, Word & Excel
  • Driving license