Location Gloucester
Job-type Permanent
Salary £20k - 24k per year
Contact Nicholas Fryatt
Call Nicholas
Email nicholas.fryatt.52F9B7525.0@applybe.com
Reference PT Service Con GL

Position: Service Advisor / Controller

Location: Gloucester

Type of position: Full Time 

Salary: £22,000 - £24,000

Working hours: Monday to Friday 08:00 - 16:00

We have an exciting opportunity for a Service Controller / Service Advisor  to join the team based at the Gloucester workshop. The appropriate candidate would be providing a great customer experience through the provision of ‘front of house’ services in greeting customers, processing their job requirements, and advising on progress and being the first point of contact for enquiries.

The appropriate candidate would undertake a range of clerical tasks – to meet the Garage administrative requirements. This is a pivotal role in driving customer experience for the workshop.

Role & Responsibilities

  • Front of house reception work

  • Arriving vehicles on tech tool

  • Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary

  • Face to face customer enquiries

  • Providing updates to customers

  • Ordering of parts and gaining authority

  • To receive goods, keys and vehicles and document as directed.

  • Record attendance, work performance, times taken and associated details on computer systems i.e., Willow/tech tool

  • Filing and general administrative duties as directed

  • Complete 256 activity, which may include a basic driving requirement when receiving vehicle

  • Where appropriate support job closures/completions

Skills & Experience Required

  • Recent experience of working in a workshop or fleet environment, including an understanding of the Health & Safety requirements in this type of environment

  • Experienced in managing customers both face to face as well as via the telephone

  • Ability to work under pressure, e.g., during peak times several vehicles normally need to be checked in/out with multiple customers in the reception area at the same time

  • Good PC skills including use of Outlook, Word & Excel

  • Basic Mechanical Technical knowledge

If you think this is appropriate opportunity, apply now or contact Nick direct- nicholas.fryatt@omegaresource.co.uk / 01453 829524

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.