Location Gloucester
Job-type Permanent
Salary £40k - 45k per year

Infrastructure Engineer

Salary c£40,000 - £45,000

Gloucester (close to J10 M5) – Hybrid Working

IT Engineer, Infrastructure Engineer, Storage Engineer, Data Centre Engineer, 3rd Line Support Engineer

The company provides infrastructure solutions which encompass backup, archive, high availability, storage, compute and networking. They harness leading global vendors to independently architect end-to-end solutions to help business manage and be assured of their data. Due to growth of their professional services business they are looking to recruit an Infrastructure Engineer. 

1.       Key Responsibilities

The key responsibilities for this role include:

        Responsible for ensuring the successful provision, management, support, and maintenance across the entire infrastructure platform (compute, network, storage) that makes up the companies internal functions and Managed Service offerings.

        Subject matter expertise and act as a 3rd Line escalation point for technical incident and problem management.

        Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or issues. Ensuring that raised tickets are responded to within SLA timescales.

        Acting as a senior member of the Service Desk team, providing support and guidance to team members and clients.

        Ensuring all monitoring alerts are investigated and actioned accordingly and managing monitoring platform for internal and client estates within the companies environment.

        Audit, document, and report on all internal and customer infrastructure with the aim to highlight risks and mitigation plans.

        Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products by testing, maintaining, monitoring, and troubleshooting to determine source of problems.

        Instigate and orchestrate changes to the infrastructure systems, in line with the companies and Customer specific change control processes.

        Facilitate, contribute to and in some instances lead, the delivery of technical projects and work packages for the company and its customers.

        Ensure all hardware for project delivery is built in an efficient manner and to the specification detailed ready for shipment to site.

        Ensure hardware serial numbers and software licencing details for projects are stored in the incident management software once hardware is built.

        Ensure the build room is maintained in an orderly manner.

        Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc.

        Support the below core technologies:

  • Data Integrity & Protection (Backups, Replication & Encryption)
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPN and WAN environments
  • Security Platforms (Firewalls, Proxy Servers, VPN, Antivirus)
  • Backup technologies
  • Storage Platforms
  • Server Virtualisation
  • Endpoint Provision, Security & Support (Imaging, Group Policy Deployment/Management)


Due to the complex technical nature of this role, it is expected that the candidate will possess or be seeking to pursue as many of the following professional qualifications as possible. For company is happy to support and reward candidates for achieving these Certifications

       VMware certified (VCA, VCP)

       Microsoft certified (MCP, MCSA, MCSE)

       Cisco certified (CCENT, CCNA)

       Veeam certified

       ITIL Foundation certified

Please talk to me if you are a IT Engineer, Infrastructure Engineer, Storage Engineer, Data Centre Engineer, 3rd Line Support Engineer 

For more information please call Giles Churchill at Omega Resource on 07966 971648

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.