Location Chippenham
Job-type Part time
Salary £21k - 23k per year + (Annual Bonus)
Contact Andy Haddon
Call Andy
Email andrew.haddon.0301F3510.0@applybe.com
Reference 98426

Part Time Customer Service Advisor      

Chippenham (Hybrid Working)

£21,000 - £23,000 (Pro Rata) + (Annual Bonus)

Our client are a national fleet company seeking a customer service advisor to join their growing team, the role will involve receiving inbound calls from various clients and handling a range of enquiries.

Key Responsibilities – Customer Service Advisor

  • Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
  • Receive calls from customers who have broken down
  • Organise and book service, maintenance and repairs with the appropriate suppliers
  • Ensure that recovery vehicles are organised promptly
  • Organise courtesy vehicles or make first arrangement for rental vehicles · Schedule other ancillary services as required
  • Keep customers and other interested parties informed of progress

Experience – Customer Service Advisor

  • Experience in a customer service related role is essential
  • Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level Communication Skills
  • A positive, confident and approachable style when dealing with customers and other third parties
  • Ability to deal with a variety of situations with diplomacy whilst remaining calm
  • Excellent questioning and listening skills with an ability to assimilate accurate information
  • Consistently professional telephone manner when dealing with internal and external calls

For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to Andrew.haddon@omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy. 

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a mechanical design engineer, junior design engineer or mechanical draughtsperson may be suitable for this position

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.