Location Stonehouse
Job-type Permanent
Salary £25k - 28k per year + Good Benefits

IT Support Technician

Stonehouse, Gloucestershire 

1st/2nd Line Support, Applications, CRM/ERP/Service/Financial

£24K to £28K

Our client is one of the fastest growing multi utility engineering companies in the UK with over 900 staff nationally and a national coverage. The company is looking for an IT Support Technician to join their team in their headquarters in Stonehouse

Key tasks and responsibilities:

  • To provide support to users in resolving IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.

  • To provide timely communication to users on the status of their service requests and incidents.

  • Prioritise and schedule assigned support activities and tasks.

  • To apply appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.

  • Provide first line IT support across all business functions.

  • Liaise with 3rd Party Suppliers of solutions in support of IT application-related incidents and ensure problems are resolved in a timely and professional manner.

  • Design, test and modify management reports using existing tools.

  • To support the development of applications under the supervision of the IT Manager.

  • Maintain IT application support technical documentation. 


  • Skilled in IT problem diagnosis and resolution.

  • Good communication skills

  • “Can do” attitude; willingness to learn new skills and take on new tasks; Team player.

  • Understands software and hardware requirements of varied departmental systems.

  • Analytical, troubleshooting and problem-solving ability.

  • Good organisational skills.

  • Experience of Windows 10, Microsoft Office and other application problem solving.


  • Qualification in an IT related subject

  • Experience in ERP/CRM Systems

  • Basic technical understanding of SQL programming language

  • Experience in helpdesk support

For more information please call me on Giles Churchill at Omega Resource Group on  01453 829794

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.