Location Doncaster
Job-type Permanent
Salary £45000 - £45000
Contact Marta Kosno
Call Marta
Email marta.kosno.32757D873.0@applythis.net
Reference IT/ DONSM

Position: IT Service Delivery Manager

Location: Doncaster / agile Home based

Salary: £45000

Type of position: permanent


We are now seeking to recruit the IT Service Delivery Manager to work for our busy client based in Doncaster. The appropriate candidate would be responsible of the day to day IT operation and infrastructure support requirements, whilst also overseeing IT change and implementation. In addition, you will ensure that IT services are resilient, and that protection is in place for systems failure and breaches of the network security.

Key Responsibilities

Ensure that IT operations are compliant with the relevant ISO standard and other standards and regulations (this include information security standards).

Ensuring IT services are delivered to Service Level Agreements and KPI’s are achieved in service availability and incident resolution times

Managing the IT Service Desk service teams, through Level 1 to Level 3 support, and where required escalation to experts and advisor level

Managing 3rd party suppliers and vendors to ensure IT service delivery and continuity

Performing service reviews and implementing Service Improvement Plans

Creating and implementing a strategy for the deployment of new technology and upgrading existing systems

Performing IT Infrastructure assessments and validations for capacity planning

Managing the implementation and delivery of change through best practice Change processes and governance

Systems and application monitoring as part of the proactive management of the IT estate

Tracking latest IT innovations and keeping abreast of latest cyber security technologies

Ensuring business continuity and disaster recovery is in place and tested on an annual basis.

Communicating with key stakeholders about IT support issues, changes, IT security threats

Complying with the latest regulations and compliance requirements

Communicating IT change and policies to ensure the business in fully inform of IT plans and any impact if might have on business operations or customers.

Experience / Qualifications:

  • Relevant experience in IT industry

  • Ideally 5 years’ experience is IT Service Management

  • Ability to drive and adopt to face paced change

  • Experience within managing Outsourced IT Services

  • A Bachelor's degree in a computer science degree or equivalent qualification in a technically related subject.

  • ITIL or ISO20000 Service Delivery Management

  • PRINCE2 Project Management

  • Commercial and budgeting Skills

  • Good Communication and presentation skills

  • Stake holder management skills

  • Problem management and resolution skills

  • Ability to work from first principals

If you think this is appropriate opportunity, please email your CV to marta.kosno@omegaresource.co.uk or contact Marta on 01453 852 542