|Salary||£26000 - £27500|
IT Field Support Engineer
Job Role: IT Field Support Engineer
Job Type: Permanent
Industry: Engineering, IT
Salary: £25,000 to £27,500 per annum
To deliver ICT operations and service excellence by establishing good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are supported and focussed on delivery excellent customer service
Support and maintain hardware, including local networks, software and fault logs, interfacing with server engineers in respect of the WAN and Server infrastructure.
Work with IT Service Desk, acting as 1st, 2nd or 3rd line support, diagnose breakdowns/faults and take corrective and remedial action.
Sustain ICT services, owning issues to reoslution and ensuring a clear hand-off to another issue owner
Advise, agree and imlement the distribution, use and best practice of software across available hardware to optimise end user efficiency
Guide and coach end users to optimise desktop and software
Check end users compliance with IT policies, with paticula refernce to the security policy
Ensure full asset management, incident logging and updates, service request capture and other ITL related activities for allocated sites
Ensure compliance of all statutory requirements relation to ICT, including software licences
Experience of delivering IT support to a range of suppliers at all levels
Advanced knowledge of Windows operating systems, Microsoft Office software, Mac OS & Google support
Proficient with PC Hardware repair
Able to troubleshoot/resolve software and operating system issues on both Windows and Apple products
To make an application for this role please submit your CV to firstname.lastname@example.org or for more information call 01453829529.