Location Tewkesbury
Job-type Permanent
Salary £26000 - £27500
Contact Lee Powell
Call Lee
Email lee.powell.726A71137.0@applythis.net
Reference 961617LP

IT Field Support Engineer

Job Role: IT Field Support Engineer
Job Type: Permanent

Industry: Engineering, IT
Location:  Tewkesbury
Salary:  £25,000 to £27,500 per annum

Job Role

To deliver ICT operations and service excellence by establishing good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are supported and focussed on delivery excellent customer service


  • Support and maintain hardware, including local networks, software and fault logs, interfacing with server engineers in respect of the WAN and Server infrastructure.

  • Work with IT Service Desk, acting as 1st, 2nd or 3rd line support, diagnose breakdowns/faults and take corrective and remedial action.

  • Sustain ICT services, owning issues to reoslution and ensuring a clear hand-off to another issue owner

  • Advise, agree and imlement the distribution, use and best practice of software across available hardware to optimise end user efficiency

  • Guide and coach end users to optimise desktop and software

  • Check end users compliance with IT policies, with paticula refernce to the security policy

  • Ensure full asset management, incident logging and updates, service request capture and other ITL related activities for allocated sites

  • Ensure compliance of all statutory requirements relation to ICT, including software licences


  • Experience of delivering IT support to a range of suppliers at all levels

  • Advanced knowledge of Windows operating systems, Microsoft Office software, Mac OS & Google support

  • Proficient with PC Hardware repair

  • Able to troubleshoot/resolve software and operating system issues on both Windows and Apple products

To make an application for this role please submit your CV to lee.powell@omegaresource.co.uk or for more information call 01453829529.