Location Banbury
Job-type Permanent
Salary £50k - 60k per year
Contact Lee Powell
Call Lee
Email lee.powell.5316CCB05.0@applybe.com
Reference 99835

Role: Head of Customer Services (Manufacturing)

Location: North Oxfordshire/South Warwickshire

Industry: Global Manufacturing

Salary: Up to £60,000 per annum (Experience dependant)

Work Format: Site based initially (Banbury), Hybrid after 9 months.


This is a fantastic opportunity for a talented Senior Customer Service Leader to join a global manufacturing business in the Oxfordshire/Warwickshire are.

You will be tasked with the strategic development & growth of the customer service department, ensuring that the business is represented as a leader in their field globally following the acquisition of a new business into the company group.

You will be joining the Senior leadership team in a position with power to implement change in your area and establish a robust team in the process.



Whilst this role will initially require an in person site based approach for the first 9 months, once a strategy is in place and a degree of stability has been achieved, there will be an opportunity for hybrid working long term.



  • Deliver short- and long-term strategy for the benefit of the customer & business
  • Forecast for growth of the department for future workflows.
  • Represent Customer Service department in leadership meetings for all products and services
  • Recognise when change is required though Change Management
  • Develop a ‘Sales Through Service’ strategy for the Customer Service department.
  • Build a robust technical team to collaborate with Sales to maximise sales opportunities.
  • Create meaningful KPI’s against department strategy and report on progress.
  • Lead and motivate a team, ensuring business collaboration.
  • Set up regular team 1 to 1’s to update SMART targets for the team.
  • Ensure that training and development of your team is regularly addressed.
  • Monitor staffing levels against business forecasts and needs.


  • Experience within a manufacturing/technical service environment.
  • Experience of managing a team of between 10-20 minimum.
  • Experience of strategy planning.
  • IT literate (SAP or similar, Microsoft Office packages)
  • Highly organised and calm under pressure.
  • Passionate about customer service


For more information regarding this role please call Lee Powell on 01453 829530 or to make an application apply online directly or email lee.powell@omegaresource.co.uk    

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist recruitment agency and we also recruit for Customer Service Manager, Technical Service Manager, Service Manager, Customer Service Director, Sales Manager, Sales Director, Technical Sales Manager, Head of Services, Senior Customer Service Manager, Operational Service Manager, B2B Service Manager, Call Centre Manager.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.