Location Birmingham, Birmingham, England
Job-type Full time
Salary £24k - 28k per year
Contact Anna Hinton
Call Anna
Email anna.hinton.42A204574.0@applythis.net
Reference AH/CC/01

Fleet Compliance Coordinator

Remote Working

£24,000 - £28,000

Our client are a national fleet management company going through an extended period of growth who are seeking a compliance coordinator to join their team.

Key Responsibilities

  • Manage compliance activity for various clients, ensuring events are booked within timeframes stipulated in the SLA, chase activity is completed thoroughly to secure the bookings, and appropriate escalations carried out.
  • Provide weekly reports to Team Manager relating to compliance status.
  • Complete follow up activities at stipulated times to ensure vehicle arrival at the vendor or attendance by the mobile engineer, and take required action for ‘no-shows’. 
  • Proactively check work in progress, updating systems with appropriate detail accurately.
  • Proactively chase and obtain correct documentation within required timeframes and ensure the immediate onward provision of documents relating to specific vehicles and assets.
  • Answer phone calls promptly and courteously within SLA and manage inbound communications relating to compliance.
  • Proactively communicate with both immediate colleagues and/or customer’s principal contacts as and when necessary to clarify requirements and ensure correct decisions are made and actions taken. Similarly, receive and act upon instructions from authorised customer contacts effectively
  • Support other team members when required, assisting with any activities which are within the wider teams remit.

Experience

  • Thorough understanding of commercial vehicle and ancillary equipment compliance requirements.
  • Experience in an environment managing commercial vehicle compliance, and full familiarity with scheduling, booking, and managing slippage.
  • A basic understanding of commercial vehicle and ancillary equipment mechanics.
  • Proven team worker, with drive, enthusiasm and a ‘can do’ mind-set, supportive of colleagues and willing to get involved.
  • Experience in a customer facing role, or a role that involved extensive direct customer interaction and dealing with difficult challenges.
  • Highly organised, able to manage multiple work streams effectively.