Location Cirencester
Job-type Full time
Salary £25000 - £30000
Contact Lee Powell
Call Lee
Email lee.powell.526826CD5.0@applythis.net
Reference 961591LP

CUSTOMER TECHNICAL SUPPORT SPECIALIST

 

Role: Customer Technical Support Specialist

Location: Cirencester

Employment: Permanent

Industry: Engineering, Manufacturing

Remuneration: £25,000 - £30,000 DOE

 

Profile:

This is an excellent opportunity for a technically minded and experienced Customer Service bias engineer that thrives in a busy environment.

You will work closely with customers and internal engineers to ensure that all technical aspects of projects align and are communicated to relevant internal and external stakeholders.

An appreciation for international customers and business in an engineering or manufacturing environment would be advantageous.

 

Duties:

  • Link the customer, application engineering and logistics departments to align project progression.

  • Handling quotations, complaints and questions via telephone or email.

  • To provide timely feedback to customers on applications.

  • Processing and follow-up orders, ensuring on time and correct delivery.

  • Working closely with production units within the company.

  • Manage customer data for specific allocated customers.

Background:

  • Technical/Engineering background

  • Proficient knowledge of Microsoft Office

  • Knowledge of engineering principles, general machine shop practice and technical applications.

  • Able to read technical drawings

  • Customer service mindset

  • Excellent communication and problem-solving skills

  • Hands-on mentality

 

For more information regarding this role please call Lee Powell on 01453 829530 or to make an application apply online directly or email lee.powell@omegaresource.co.uk  

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for customer services, applications engineering, estimators, production planners, technical support, mechanical engineers and technical administrators.