Location Gloucester
Job-type Permanent
Salary £25000 - £30000
Contact Anna Hinton
Call Anna
Email anna.hinton.727042717.0@applythis.net
Reference AH/ CSE

Customer Service Executive



£25,000 - £30,000

Customer Service Executive required by well-established and growing manufacturing company, based in Gloucester. The successful candidate will be responsible progressing customer orders from receipt to delivery, while maintaining excellent relationships and resolving issues and queries.

Main Duties:

  • Liaising with customers by telephone, email and video call
  • Carrying out regular meetings and customer account reviews
  • Proactively updating customers regarding order progress
  • Taking ownership of customer complaint resolution
  • Ensuring that customer requirements are met by liaising between internal departments
  • Working on own initiative, whilst seeking support when required.

The ideal candidate will be able to demonstrate the following:

  • A confident communication style, able to relate to people at all levels.
  • A background within a similar role, demonstrating excellent customer service skills
  • A working knowledge of export paperwork
  • Strong problem solving skills
  • Outstanding attention to detail
  • Highly organised with the ability to prioritise own workload