|Salary||£25000 - £30000|
Customer Service Executive
£25,000 - £30,000
Customer Service Executive required by well-established and growing manufacturing company, based in Gloucester. The successful candidate will be responsible progressing customer orders from receipt to delivery, while maintaining excellent relationships and resolving issues and queries.
- Liaising with customers by telephone, email and video call
- Carrying out regular meetings and customer account reviews
- Proactively updating customers regarding order progress
- Taking ownership of customer complaint resolution
- Ensuring that customer requirements are met by liaising between internal departments
- Working on own initiative, whilst seeking support when required.
The ideal candidate will be able to demonstrate the following:
- A confident communication style, able to relate to people at all levels.
- A background within a similar role, demonstrating excellent customer service skills
- A working knowledge of export paperwork
- Strong problem solving skills
- Outstanding attention to detail
- Highly organised with the ability to prioritise own workload