Location Banbury
Job-type Permanent
Salary £23k per year
Contact Lee Powell
Call Lee
Email [email protected]
Reference 99153

Role: Customer Service Coordinator

Industry: Service Delivery

Location: Banbury

Employment: Permanent

Remuneration: £23,000

 

This is an excellent opportunity for a well organised customer service coordinator to join a growing business that have recently moved to a brand new facility in Banbury. 

You will be tasked with coordinating service delivery and ensuring that all customer service queries are taken in a professional manner.

You can expect to join a vibrant and energetic business with a fantastic team in place ready to welcome you, and be given opportunities for progression and career advancement.

 

DUTIES

  • Look after and welcoming Customers on site
  • Ensure health and safety for visitors overseeing signing in and tour of building.
  • Handling in-depth or complex queries to locate the right source of direction of call.
  • Quickly turn around customer responses and updates.
  • Manage the Service Engineers job timetable
  • Booking travel and accommodation for Service Engineers
  • Manage the Service filing system
  • Manage the creation of all Training & Machine manuals.
  • Create and assist in raising quotations for spare parts/service/Training

BACKGROUND

  • Confident with Microsoft Word, Excel
  • Outlook Email or similar system
  • Experience in use of a CRM system

 

For more information regarding this role please call Lee Powell on 01453 829530 or to make an application apply online directly via [email protected]  

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for Customer Service Advisors, Administrators, Service Cooridnators, Service Support, Customer Support and more.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.