Location Banbury
Job-type Permanent
Salary £21k - 23k per year
Contact Lee Powell
Call Lee
Email lee.powell.12C22B0E1.0@applybe.com
Reference LP CSC191121

Role: Customer Service Coordinator

Industry: Customer Services

Location: Banbury

Employment: Permanent

Remuneration: £21,000 - £23,000

 

This is an excellent opportunity for a well organised customer service coordinator to join a business at an exciting time continuing a trend of growth.

You will be tasked with coordinating service delivery and ensuring that all customer service queries are taken in a professional manner.

You'll be working out of brand new offices following a recent move and upgrade, working with a friendly team.

You'll have strong communcation skills, and be able to offer an excellent customer service experience.

 

DUTIES

  • Look after and welcoming Customers on site
  • Ensure health and safety for visitors overseeing signing in and tour of building.
  • Handling in-depth or complex queries to locate the right source of direction of call.
  • Quickly turn around customer responses and updates.
  • Manage the Service Engineers job timetable
  • Booking travel and accommodation for Service Engineers
  • Manage the Service filing system
  • Manage the creation of all Training & Machine manuals.
  • Create and assist in raising quotations for spare parts/service/Training

BACKGROUND

  • Confident with Microsoft Word, Excel
  • Outlook Email or similar system
  • Experience in use of a CRM system

 

For more information regarding this role please call Lee Powell on 01453 829530 or to make an application apply online directly via lee.powell@omegaresource.co.uk  

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for Customer Service Advisors, Administrators, Service Cooridnators, Service Support, Customer Support and more.