Location Lutterworth
Job-type Permanent
Salary £20k - 24k per year
Contact Mark Davis
Call Mark
Email mark.davis.72BAAB3B7.0@applybe.com
Reference 960961

Job Role: Customer Service Coordinator

Job Type: Permanent

Industry: Food/FMCG

Location: Leicestershire

Salary: £20,000 to £24,000 per annum

 

Purpose

The Customer Co-ordinator willmanage the day to day processing of customer accounts, providing proactive communication to both internal customers & external key customer supply chain contacts on all service-related issues.

 

KEY ACCOUNTABILITIES & RESPONSIBILITIES

-Effectively analyse orders, including identifying demand fluctuation.

-Regular liaison with stock team and bakery schedulers on availability

-Pro-actively notify customers on order shorts and any other order queries and concerns.

-Develop effective, collaborative, relationships with customer to agree on their data and support requirements.

-Active daily management of “promotions” and daily order trackers.

-Daily management of forecast and pro-active involvement with the Collaborative Supply Manager (CSM) & Demand Planning Executive (DPE) on same.

-Agree with customer remedial action required for both availability issues and or IWO risk.

-Investigate ‘root cause’ reasons for shorts and report that to the customer in detail

-Build effective relationships with commercial teams, DPE & CSM

-Understand daily picture on stock issues, particularly with any focus on Own label materials – where relevant

-Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.

 

KNOWLEDGE / QUALIFICATIONS / EXPERIENCE

-Previous experience in a customer focus/service or supply chain role

-Knowledge of MRP/ERP Systems

 

For more information regarding this role please call Mark Davis on 01453 829529 or to make an application send a CV to mark.davis@omegaresource.co.uk.