|Salary||£20k - 24k per year|
Job Role: Customer Service Coordinator
Job Type: Permanent
Salary: £20,000 to £24,000 per annum
The Customer Co-ordinator willmanage the day to day processing of customer accounts, providing proactive communication to both internal customers & external key customer supply chain contacts on all service-related issues.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
-Effectively analyse orders, including identifying demand fluctuation.
-Regular liaison with stock team and bakery schedulers on availability
-Pro-actively notify customers on order shorts and any other order queries and concerns.
-Develop effective, collaborative, relationships with customer to agree on their data and support requirements.
-Active daily management of “promotions” and daily order trackers.
-Daily management of forecast and pro-active involvement with the Collaborative Supply Manager (CSM) & Demand Planning Executive (DPE) on same.
-Agree with customer remedial action required for both availability issues and or IWO risk.
-Investigate ‘root cause’ reasons for shorts and report that to the customer in detail
-Build effective relationships with commercial teams, DPE & CSM
-Understand daily picture on stock issues, particularly with any focus on Own label materials – where relevant
-Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.
KNOWLEDGE / QUALIFICATIONS / EXPERIENCE
-Previous experience in a customer focus/service or supply chain role
-Knowledge of MRP/ERP Systems
For more information regarding this role please call Mark Davis on 01453 829529 or to make an application send a CV to firstname.lastname@example.org.