Location Swindon
Job-type Full time
Salary £27k - 29k per year + Private Health + Pension up to 24%
Contact Annabel Clifford
Call Annabel
Email [email protected]
Reference 103551

Job Title: Regional Customer Service Coordinator                            

Location: Swindon         

Pay Range/details: £27,000 - £29,000

Contract Type: 12-month FTC (Maternity Cover)


My client, who are a leading automated machinery manufacturer, have an immediate vacancy for a regional customer service coordinator on a 12-month fixed term contract.

You’ll be employed onsite in Swindon, with the possibility to work hybrid after 6 months.

This role requires someone with excellent customer service skills, who has the ability to pick things up quickly. Ideally you will come from a Manufacturing or Industrial background.


Key Responsibilities – Regional Customer Service Coordinator

  • To provide excellent customer service to internal and external customers.

  • Promote/sell/secure Spare Parts orders from existing customer base through a relationship-based approach.

  • To prepare and process SAP orders and transactions in an effective, accurate and timely manner.

  • Provide a reassuring technical presence when customers call to place orders for spare parts.

  • To be able to understand, prioritise and operate in an “urgent nature” operations environment.

Qualifications & Requirements – Regional Customer Service Coordinator

  • Strong customer service experience in a contact centre environment

  • Experience of using SAP

  • Confident in advising on technical issues (training will be provided)

  • Ability to upsell products to existing customers

  • Strong communication skills

What we can offer – Regional Customer Service Coordinator

  • Double matched pension up to 16% employer contribution

  • Private Medical Insurance

  • Health cash plan

  • 25 days annual leave + bank holidays


For more information on this role, please contact Annabel Clifford on 01453 829 536 or send a copy of your CV to [email protected]

Candidates who are currently a Customer Service Representative, Call Centre Advisor, Parts Advisor, Customer Coordinator, Parts Planner, Customer Service Advisor may be suitable for this position.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.