Location Staffordshire
Job-type Full time
Salary £24k - 27k per year
Contact Ben Herd
Call Ben
Email [email protected]
Reference 103045

Position: Customer Service Advisor

Location: Hixon, Staffordshire

Job Type: Permanent

My client who manufactures top class machines within the ground maintenance and turf care industry

Role and Responsibilities –

In this role you will be providing the highest standard of customer service to both internal and external customers. You will be embracing the companies great culture and Other responsibilities include:

  • Manage and prioritise customer queries, orders and requests submitted by telephone, email, live chat, or instant message so they are dealt with in a timely manner
  • Always ensure confidentiality by adhering to the privacy policy in in line with GDPR.
  • Maintain an accurate Customer Relationship Management (CRM) database by entering and updating client information as required.
  • Liaise with company transport providers to arrange collections, deliveries, item for repair, correspondence and email management as needed in collaboration with the logistics department.

Experience or Qualifications –

  • How to deliver exceptional customer service.
  • How to use MS software and CRM systems
  • Ability to prioritise workload in accordance to a fast-paced environment
  • An interest in engineering and mechanical products

Candidates who currently are a Customer Service Advisor or Customer Service Coordinator or Customer Service Administrator may be suitable for this position.

For more information regarding this Customer Service Advisor role please contact Ben Herd on 01453 829523 or [email protected]

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.