Customer Service Advisor

Customer Service Advisor           

Chippenham (Hybrid Working after training)

£21,000 - £23,000 + (Annual Bonus)

Our client is a national fleet company seeking a customer service advisor to join their growing team, the role will involve receiving inbound calls from various clients and handling a range of enquiries.

Key Responsibilities – Customer Service Advisor

• Take incoming calls from customers who wish to organise service, maintenance, and repairs to their company vehicles

• Receive calls from customers who have broken down

• Organise and book service, maintenance, and repairs with the appropriate suppliers

• Ensure that recovery vehicles are organised promptly

• Organise courtesy vehicles or make first arrangement for rental vehicles · Schedule other ancillary services as required

• Keep customers and other interested parties informed of progress

Experience – Customer Service Advisor

• Experience in a customer service-related role is essential

• Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel, and Outlook to an intermediate level Communication Skills

• A positive, confident, and approachable style when dealing with customers and other third parties

• Ability to deal with a variety of situations with diplomacy whilst remaining calm

• Excellent questioning and listening skills with an ability to assimilate accurate information

• Consistently professional telephone manner when dealing with internal and external calls

Benefits

• 25 days annual holiday entitlement + Birthday + Bank Holidays

• Excellent Bonus Scheme

• Permanent Health Insurance

• Company sick pay

• Free Breakdown cover (eligible employees – service related)

• Long Service Awards

• Support for further education / employee development 

• Free tea, coffee (when we’re in the office)

• Free parking

• Death in service

• Salary Exchange - Holiday purchase scheme (up to 3 days)

If this role interests you, please apply now or for more information, please contact Nick Fryatt on 01453 829524 / Nicholas.fryatt@omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy. 

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk