Location Chippenham
Job-type Interim / Contract
Salary £20k - 22.5k per year
Contact Andy Haddon
Call Andy
Email andrew.haddon.02F7230D0.0@applybe.com
Reference 99085

Customer Service Advisor    

1 year Fixed Term Contract       

Chippenham (Hybrid Working)

£20,000 - £22,500

Our client are a national fleet company seeking a customer service advisor to join their growing team, the role will involve receiving inbound calls from various clients and handling a range of enquiries.

Key Responsibilities

  • Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
  • Receive calls from customers who have broken down
  • Organise and book service, maintenance and repairs with the appropriate suppliers
  • Ensure that recovery vehicles are organised promptly
  • Organise courtesy vehicles or make first arrangement for rental vehicles · Schedule other ancillary services as required
  • Keep customers and other interested parties informed of progress

Experience

  • Experience in a customer service related role is essential
  • Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level Communication Skills
  • A positive, confident and approachable style when dealing with customers and other third parties
  • Ability to deal with a variety of situations with diplomacy whilst remaining calm
  • Excellent questioning and listening skills with an ability to assimilate accurate information
  • Consistently professional telephone manner when dealing with internal and external calls

If you have any questions regarding this role please contact Andy Haddon on 01453 796617

 

 

Omega Resource Group is acting as an Employment Business in relation to this vacancy.