Customer Service Advisor

Have you had previous experience working in customer services within utilities and would like to work from home?

An exciting custmoer service advisor opportunity has arisen with my client. They are a market leader in their sector and are striving to add to their already impressive customer service team. 

This role can be done remotely, office based or both and full or part time. 

The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.

• Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact

• Have an active involvement in Quality Assurance, ensuring that policies, procedures, and best practices are met and maintained at both an individual and team level

• Manage and adhere to service level and resolution targets for assigned customers

• To engage with teams across the business to ensure customer requests are completed in a timely manner

• To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers

• To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently

• Effective customer resolution ensuring information is compliant against Industry standards.

The benefits of working for this company are:

• They offer competitive rates of pay.

• Potential career progression.

• They promote a positive, approachable and welcoming culture throughout the company.

• Hybrid working available

• Excellent benefits and bonuses available 

The successful candidate will have the following: 

• Ability to build rapport 

• Experience in providing an excellent level of customer service 

• Good computer literacy, including Microsoft word and Excel 

• Excellent written & verbal communication skills

• Excellent time management with ability to prioritise workloads  

• Effective objection handling 

• Numeracy and problem-solving skills 

• Proven track record of working in a target focused environment and driving successful performance.  

• Utility industry knowledge & experience would be beneficial  

 Behaviours: 

• Manages relationships effectively both internally and externally 

• Influences outcomes by using effective negotiation 

• Treats customers the way we like to be treated ourselves 

• Engaging and motivating attitude and style 

• Methodical and organised

• Is receptive to feedback and acts accordingly 

• Exceptional team player who builds open and supportive relationships 

• Flexible and adaptable approach to work 

• Creative and innovative 

Please apply now or for further details, please contact Nick Fryatt by email on nicholas.fryatt@omegaresource.co.uk – or by phone on 01453 829524 / 07525 594675

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, Electricians and Laboratory Technicians to name but a few.  For more details visit our website www.omegaresource.co.uk