Location Cheltenham
Job-type Interim / Contract
Salary £11 - 12 per hour

Job Title - Customer Service Advisor 

Location - Cheltenham

Job Description

Purpose of the job:

Support the Customer Service Manager and Customer Service Team to effectively manage and co-ordinate tasks supporting the Customer Service roles and KPI’s.

Operating Environment & Context of Role

The Customer Service Team provide office  support for the Finished Goods warehouse for preparation for Export of goods, and look after our overseas Operating Companies processing orders, enquiries and expediting. The role is to provide support in co-ordinating the administration necessary to carry out these tasks. To include monitoring KPI potential fails, co-ordinating investigation of warehouse errors, date management for incoming and existing orders and managing warehouse overdue reporting.

Key Accountabilities:

  • Monitoring order dates to support the Company OTTR (On Time To Request) target
  • Analysing the Warehouse overdue and reporting the detail to the relevant areas
  • Liaising with Planners to ensure realistic/correct information is given to our Customers
  • Ensuring all information passed to our Operating Companies is visible to the whole Team in case of query
  • Investigation of discrepancies in shipments and liaison with the warehouse and Customer to resolve
  • Flexibility to provide ongoing support and cover for the Department and any other reasonable duties as required by the Business

Skills:

  • Work independently
  • Experience of working in a busy environment
  • Good communication skill (written & verbal)
  • Ability to manage & prioritise workload to meet department requirements
  • Good organisational skills

Knowledge:

  • Basic knowledge of Microsoft Office Packages 

Qualifications:

  • GCSE Grade C (or equivalent) or above in English & Maths
  • Microsoft Office Basic (Word/Excel)

Please contact joe.wellington@omegaresource.co.uk or call me on 01453 829791

 

("customer service" or "administrator" or "coordinator") and ("engineering" or "manufacturing" or "technical" or "production" or "warehouse")