Location Stroud
Job-type Permanent
Salary £20k - 23k per year
Contact Andy Haddon
Call Andy
Email andrew.haddon.92BE99799.0@applybe.com
Reference 98517

Customer Service Advisor

£20,000 - £23,000

Stroud (Hybrid)

Our client are a national company who are seeking a number of customer service advisor to join their growing team at the office based in Stroud.

Responsibilities

  • Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions.
  • Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership.
  • Manage and adhere to service level and resolution targets for assigned customers
  • To engage with teams across the business to ensure customer requests are completed in a timely manner
  • To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers
  • To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
  • Continuous improvement - Provide constructive feedback, contribute and support process improvements that will drive increased customer satisfaction striving to improve our customers journey with us.
  • Effective customer resolution ensuring information is compliant against Industry standards.

Knowledge, skills and experience:

  • Experience in providing an excellent level of customer service 
  • Good computer literacy, including Microsoft word and Excel 
  • Excellent listening skills 
  • Excellent written & verbal communication skills across multiple channels.  
  • Excellent time management with ability to prioritise workloads  
  • Effective objection handling 
  • Numeracy and problem-solving skills 
  • Excellent attention to detail 
  • Experience in using multiple IT systems simultaneously 

If you have any questions regarding this role please contact Andy Haddon on 01453 796617