Location Chippenham
Job-type Permanent
Salary £20k - 21k per year + Bonus
Contact Anna Hinton
Call Anna
Email anna.hinton.12B1EAA91.0@applybe.com
Reference AH/CS 01

Customer Service Advisor

Chippenham

Permanent

 £21,000 plus Bonus and Benefits

Customer Service Advisor required by key client, based in Chippenham. The successful candidate will be responsible for responding to phone calls and supporting customers  with routine queries and also providing urgent assistance when required

  • Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
  • Receive calls from customers who have broken down
  • Organise and book service, maintenance and repairs with the appropriate suppliers
  • Ensure that recovery vehicles are organised promptly
  • Organise courtesy vehicles or make first arrangement for rental vehicles
  • Keep customers and other interested parties informed of progress

The ideal candidate will be able to demonstrate the following.

  • A background within a similar role handling high volumes of calls
  • Excellent communication skills and telephone manner
  • Strong administration skills
  • Proficient with Microsoft Office