Location Gloucester
Job-type Permanent
Salary £17,290 per year + Bonus + Incentives
Reference LWCCPERM21

Customer Service Adviser – Gloucester

Permanent - Full Time



Job Purpose

Laithwaites are currently looking to recruit people who are enthusiastic, hardworking and passionate customer service advisors to join our Inbound Call Centre team. Based near Gloucester on a permanent basis with tons of progression available for those who excel in this busy and ever-growing company. No experience necessary as full training will be provided with on-going progression goals for motivated individuals who would like to thrive in their professional growth.

Key Responsibilities

  • Show off your problem-solving skills by aiming for first contact resolution.

  • Answering customer’s queries and providing excellent standards of customer service

  • Ensure adherence to processes to ensure high quality work and customer satisfaction

  • Follow escalation procedures for issues that are not resolved

  • Handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.

  • Updating customer accounts and various processes

  • Customer retention

The Ideal Candidate

We are looking for customer orientated individuals with a professional and helpful telephone manner. The role will revolve around processing customer orders, receiving inbound customer inquiries regarding their order, account, issue or general queries and customer retention. If you do not have experiences in the customer service field do not worry! We have a full training plan that is used to prepare you for the experience followed by on-going coaching to make sure you achieve your full potential!

Desired/Required skills or experience

  • Empathy/ Emotional Intelligence

  • Liability

  • Time Keeping

  • Adaptability

  • Creativity

  • Personality

  • Innovation

Contact Details

Email: Damien.anderson@omegaresource.co.uk & Martyna.fajkowska@omegaresource.co.uk

Number: 01452651919 or 01452651914

 

Job Purpose

Laithwaites are currently looking to recruit people who are enthusiastic, hardworking and passionate customer service advisors to join our Inbound Call Centre team. Based near Gloucester on a permanent basis with tons of progression available for those who excel in this busy and ever-growing company. No experience necessary as full training will be provided with on-going progression goals for motivated individuals who would like to thrive in their professional growth.

Key Responsibilities

  • Show off your problem-solving skills by aiming for first contact resolution.

  • Answering customer’s queries and providing excellent standards of customer service

  • Ensure adherence to processes to ensure high quality work and customer satisfaction

  • Follow escalation procedures for issues that are not resolved

  • Handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.

  • Updating customer accounts and various processes

  • Customer retention

The Ideal Candidate

We are looking for customer orientated individuals with a professional and helpful telephone manner. The role will revolve around processing customer orders, receiving inbound customer inquiries regarding their order, account, issue or general queries and customer retention. If you do not have experiences in the customer service field do not worry! We have a full training plan that is used to prepare you for the experience followed by on-going coaching to make sure you achieve your full potential!

Desired/Required skills or experience

  • Empathy/ Emotional Intelligence

  • Liability

  • Time Keeping

  • Adaptability

  • Creativity

  • Personality

  • Innovation

Contact Details

Email: Damien.anderson@omegaresource.co.uk & Martyna.fajkowska@omegaresource.co.uk

Number: 01452651919 or 01452651914