Job-type Full time
Salary Market related
Reference LWCCDA02/09/21

Customer Service and Sales Advisor – Gloucester

Omega is currently recruiting for a wine merchant who are looking for Inbound Call Centre Agents to work in a busy customer service centre based near Gloucester. This will be on a long-term basis with permanency available for those that excel with potential bonus earning opportunities.

Key Responsibilities:

  • Aim to provide first call resolution
  • Answering customer’s inbound queries and providing excellent standards of customer service
  • Ensure adherence to processes to ensure high quality and customer satisfaction
  • Follow escalation procedures for issues that are not resolved
  • Handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.
  • Updating customer accounts and updating various processes
  • Customer retention

What we look for?

We are looking for customer orientated individuals with a professional and helpful telephone manner. The role will revolve around processing customer orders, receiving inbound customer inquiries regarding their order, account, issue or general queries and customer retention. If you do not have experiences in the customer service field do not worry! We have a full training plan that is used to prepare you for the experience.

What we give you in return:

We work on a very detailed training plan to provide all training that is required before starting, followed by ongoing coaching to make sure you achieve your full potential. We also offer:

  • FREE car park
  • FREE Gymnasium facilities
  • FREE Tea and coffee
  • Buzzing workplace 
  • Generous Staff Discount
  • Great Social Events
  • Large Bonus Incentives
  • Opportunities to gain further qualifications in the industry
  • Subsidised canteen
  • Optional overtime hours  

Working hours:
An average of 35 hour working week, you must be flexible in the hours you are available due to the fact the Contact Centre is open 7 days a week. Your hours will include a weekend and evening shifts.

Our opening hours are as follows:
08:30-19:00 Mon-Fri | 09:00-17:00 Saturday | 10:00-16:00 Sunday

Please note: Our start date is on the 20th September 2021