Location Cheltenham
Job-type Permanent
Salary £20k - 23k per year

Customer Service Administrator


Up to £23K

The client manufactures, supplies, installs and services specialist bathing, patient handling and lifting systems for the disabled and elderly. They have a 28 year track record as a market leader in our field, growing well and with ambition to continue the growth process.

The Customer Service Admin Support Team are responsible for providing best in class service to both our internal and external customers, this is a multifaceted role within the team, which facilitates several operations within the organisation from installation through to service and repair.

Main functions and responsibilities

  • Answering inbound calls in a timely manner, fielding calls and forwarding as appropriate.

  • Within reason, taking ownership of inbound queries and facilitating a resolution.

  • Arranging appointments with a range of clients, including private customers, builders and care homes.

  • Managing ‘count down’ to installation.

  • Management of Service Engineer documentation.

  • Respond to questions and requests for information.

  • Work closely with various colleagues/departments throughout the business.

  • Working within Customer Service KPI’s and SLA’s

  • Various other duties

Measures of success

  • Strong working relationship with all the staff.

  • High percentile of successful installations.

  • High percentile of first contact resolution.

The Person

  • Self-starter and a quick learner.

  • ‘Can do’ attitude with a drive to deliver.

  • Excellent communication skills.

  • Confident and dynamic personality.

  • Resourceful, good problem solver and organised.

  • An individual who is comfortable being a member of a team.

For more information on the role please call Giles Churchill at Omega Resource Group on 01453 829794 or 07966 971648

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.