Location Darlington
Job-type Temporary
Salary £9.87 - 9.87 per hour + Holiday Pay
Reference 772605775

Job Title: Student Finance Officer

Location: Darlington

Pay Range/details: £9.87 per hour

Contract Type: Temporary Ongoing


My client, based in Darlington, is looking for Student Finance Officers to join their team on a temporary ongoing basis. You will be responsible for assisting customers with their applications and resolving any queries/questions.



Key Responsibilities – Student Finance Officer

  • Assisting customers with their student finance applications
  • Managing caseloads in an effective and timely manner
  • Establishing customers’ eligibility and entitlement to financial support across a wide range of products
  • Ensuring all customers receive the highest level of customer service
  • Answering customer queries through various channels, including inbound and outbound calls, emails, webchat and letters
  • Meeting individual and department targets
  • Other ad hoc duties as and when required


Qualifications & Requirements – Student Finance Officer

  • Experience in working in a customer-focused role, preferably within a high-volume contact/call centre or processing environment
  • A minimum of Grade (C) (or Standard Grade) in GCSE English in Maths or equivalent level qualification
  • Excellent IT skills, with significant experience working with Microsoft Office, email and multiple software platforms
  • A passion for customer service with the ability to understand customers’ needs and a desire to deliver high standards
  • Ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner
  • Ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter
  • A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role


What we can offer – Student Finance Officer

  • Onsite parking
  • Hourly Rate of £9.87 per hour
  • Ongoing full-time hours available only (37.5 hours per week - Mon-Fri, office hours)
  • Potential temp to perm opportunities for the right candidates


My client carries out assessment centres so you must be able to attend this prior to starting. They have set intakes for 4th July 2022 & 18th July 2022 so you also must be able to start on either of these dates.

For more information on this role, please contact Lucy Bull on 01453 829 799 or send an up-to-date, Word Document copy of your CV to lucy.bull@omegaresource.co.uk.


Candidates who are currently a Student Finance Officer, Customer Advisor or Call Centre Operative may be suitable for this position.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk.

Omega Resource Group is acting as an Employment Business in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Business in relation to this vacancy.