Location Darlington
Job-type Permanent
Salary £9.74 - 9.74 per hour + Holiday Pay
Reference 772605775

My client, based in Darlington, is looking for Case Handlers to join their team on a temporary ongoing basis.

You will be responsible for providing information to customers through various communication channels (inbound and outbound calls, social media, web chat, etc.) to determine their eligibility for products they are applying for.


  • Demonstrating company behaviours, performance standards and ways of working at all times
  • Ensuring you adhere to the highest possible level of customer service
  • Assisting customers, suppliers and 3rd parties via all channels and supplying details information on products on offer
  • Handling all contact channels (calls, social media, web chat, etc.) effectively and as required
  • Ensuring a professional and courteous manner is demonstrated at all times
  • Ensuring a high level of accuracy and attention to detail at all times
  • Accurately assessing eligibility and entitlements for all applications and products
  • Undertaking required duties to meet goals, objectives and deadlines in a changing environment


  • GCSE English & Maths or equivalent level qualification
  • Competent using computers and mobile technology - Microsoft Office, email and multiple software platforms
  • Customer focused - ability to establish a good understanding of customers’ needs and a desire to deliver high standards
  • Ability to work flexibly within defined guidance and adapt in a changing working environment with a positive approach
  • Excellent communication skills across different channels - including telephone, call handling, email and letter writing
  • Demonstrate a desire to develop, maintain and improve key knowledge and skills
  • Experience working in a high-volume processing and/or customer service centre


  • Monday-Friday, days (hours to be confirmed)


  • £9.74 per hour + Holiday Pay

Due to the nature of the what my client does, you must be able to undergo and pass a DBS and Credit Check.

There is potential that this role could become permanent for the right candidate.

We have various different intake dates available and can get you started on the first one available (check results dependent). If you are interested, please call the office on 01453 829 799 or alternatively, please send an up to date, Word Document copy of your CV to lucy.bull@omegaresource.co.uk.