Location Wool
Job-type Full time
Salary £32k - 37k per year
Contact Ethan Thomas
Call Ethan
Email [email protected]
Reference N/A

Job Title: 2nd Line Onsite Engineer

Job Type: Permanent

Work Type: Full Time

Industry: IT Services and Consulting

Job Location: Poole, Dorset

Rate: Circa £37,000

Job Role

If you're a seasoned 2nd Line Support Engineer based in the UK, our client wants to connect with you! They're seeking someone with a knack for troubleshooting and maintaining systems, meeting SLAs, and providing top-notch customer support.

In this role, you'll take charge of tickets, ensuring they're resolved or escalated promptly, while collaborating with teams to achieve shared objectives. The client values your career growth and offers opportunities for professional development.

Your dedication to problem ownership and client satisfaction shines through in your exceptional customer relations skills. You'll handle client interactions with finesse, managing expectations and relaying feedback professionally.

As a skilled IT professional, you'll have ample opportunities to demonstrate your expertise across various domains, making a meaningful impact both within the team and at client sites.


  • Microsoft Exchange
  • Active Directory
  • Cloud (Azure, AWS or Google cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
  • Citrix ( XenApp/XenDesktop)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
  • Sharepoint 2010/2013

To make an application for this role please submit your CV to [email protected] or for more information call 01453 829754.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.