|Salary||£13.00 - 14.55 per hour|
Position: 1st Line Support
Type of position: 3-month contract
Pay rate: £13.00 to 14.55 per hour
Working week: 37.5 hours Monday to Friday
We are now seeking to recruit a 1st Line Support for a fleet maintenance company based in Rushden This is role will require the suitable candidate to work in fast-paced environment, answer calls, log and take ownership of the ticket from inception to resolution. You will need to be able to give technical support to users and customers across a diverse range of systems, platforms and infrastructure within the agreed performance criteria
Triage support tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations.
Diagnosing and rectifying technical problems and queries following first line fix criteria and where possible resolving at first call.
Setting up new users' accounts and profiles and dealing with password issues, telephone system administration.
Resolve incidents with multi-functional devices (printers, scanners).
Build and configure new hardware including Servers, PC’s, Laptops and Tablets. Install and upgrade associated software.
Ensure IT asset management system is updated and accurate.
Server administration including Windows Server activities, Active Directory, File and Print services, shares and Group Policies.
Exceptional customer service and confident communication skills
ITIL foundation required.
Experience using Microsoft Server and Desktop operating systems
Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution.
Working knowledge/experience of 0365.
PC, laptop and tablet set-up and configuration.
Understanding of basic network configuration and protocols.
Basic knowledge of troubleshooting mobile devices.
Excellent and friendly attitude when dealing with users/customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand.
Excellent writing skills. Most of your work will be written and customer facing (User tickets, emails, documentation etc.)
Experience of using Jira or similar ITSM product to manage issue resolution and service requests
This is a site based role.
If you think this is appropriate opportunity, please email your CV to email@example.com or contact Marta on 01453 852 542
Omega Resource Group is acting as an Employment Business in relation to this vacancy.