Location Rushden
Job-type Full time
Salary £13.00 - 14.55 per hour
Contact Marta Kosno
Call Marta
Email marta.kosno.62EE115E6.0@applybe.com
Reference IT/ SOL

Position: 1st Line Support

Type of position: 3-month contract

Location: Rushden

Pay rate: £13.00 to 14.55 per hour

Working week: 37.5 hours Monday to Friday

We are now seeking to recruit a 1st Line Support for a fleet maintenance company based in Rushden  This is role will require the suitable candidate to work in fast-paced environment, answer calls, log and take ownership of the ticket from inception to resolution. You will need to be able to give technical support to users and customers across a diverse range of systems, platforms and infrastructure within the agreed performance criteria

Responsibilities:

  • Triage support tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations.

  • Diagnosing and rectifying technical problems and queries following first line fix criteria and where possible resolving at first call.

  • Setting up new users' accounts and profiles and dealing with password issues, telephone system administration.

  • Resolve incidents with multi-functional devices (printers, scanners).

  • Build and configure new hardware including Servers, PC’s, Laptops and Tablets. Install and upgrade associated software.

  • Ensure IT asset management system is updated and accurate.

  • Server administration including Windows Server activities, Active Directory, File and Print services, shares and Group Policies.

Requirements:

  • Exceptional customer service and confident communication skills

  • ITIL foundation required.

  • Experience using Microsoft Server and Desktop operating systems

  • Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution.

  • Working knowledge/experience of 0365.

  • PC, laptop and tablet set-up and configuration.

  • Understanding of basic network configuration and protocols.

  • Basic knowledge of troubleshooting mobile devices.

  • Excellent and friendly attitude when dealing with users/customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand.

  • Excellent writing skills. Most of your work will be written and customer facing (User tickets, emails, documentation etc.)

  • Experience of using Jira or similar ITSM product to manage issue resolution and service requests

  • This is a site based role.

If you think this is appropriate opportunity, please email your CV to marta.kosno@omegaresource.co.uk or contact Marta on 01453 852 542

Omega Resource Group is acting as an Employment Business in relation to this vacancy.