Location Brockworth
Job-type Temporary
Salary £10 - £10
Contact Carys Walker
Call Carys
Email carys.walker.925DFB419.0@applythis.net
Reference LWITHDCW

Omega Resource Group are currently looking for a 1st Line IT Helpdesk Support to work on-site within a busy distribution company based in Gloucester. This will be on a short-term basis with an immediate start available, until the end of December.

We are looking for a customer orientated individual with a professional and helpful telephone manner to deliver geographically diverse IT operational support to agreed service levels, providing first-class service desk support to users and ensuring that all calls are closed to user satisfaction. A strong focus on teamwork within the department, a proactive approach within the business and a positive and professional attitude to work are essential.  This is on the basis 35 hours a week, Monday to Friday, based in Gloucester. 

Key Responsibilities:


  • Answer the Service Desk phone, emails and walks ups.

  • Accurately log all faults and requests onto the call management system (Jira Service Desk)

  • Actively monitor and progress all incidents and service requests to ensure resolution within SLA.

  • Complete Service Desk communications to business and internal IT teams for incidents.

  • Ensure appropriate escalation, co-ordination, conferencing and resource for critical and major incidents.

  • Coordinate with the business PC moves and similar projects.

  • Monitor critical and essential systems using the monitoring tools provided.

  • Effectively resolve issues and calls raised, or allocate to an appropriate third line resource.

  • Monitor server and UPS health, network and firewalls.

  • Maintain training documents/media and knowledgebase documentation for business and internal teams.

  • Support and configures printers, PC’s and associated peripherals, phones etc.

  • PC imaging.

  • Carry out other tasks as agreed by the Service Desk Manager.


The Ideal Candidate:


The ideal candidate will have at least 1 years, hands on Helpdesk Support experience, with a pleasant professional telephone manner and excellent customer facing skills. They will have strong communication skills both written and spoken with an acute attention to detail at all times.

FREE car park | FREE Gymnasium facilities | FREE Tea and coffee | Buzzing workplace | Generous Staff Discount | Great Social Events |